Service Manager

hace 4 semanas


Barcelona, Barcelona, España Bitpanda A tiempo completo

We're seeking a skilled Service Manager to elevate our operational systems by aligning our services with strategic business objectives.

As a key member of our team, you will implement a service-based operating model that optimizes cloud capabilities, fostering an environment of continuous service improvement.

Your focus will be on reducing incidents, downtimes, and degradations, ultimately striving for operational excellence.

You will enhance business-critical service reliability through initiatives targeting technical, procedural, cultural, and organizational improvements.

Key responsibilities include:

  • Implementing Service Management processes and driving the implementation of change management and service transition.
  • Advocating for, measuring, and improving the end-to-end performance of assigned services against agreed Service Level Agreements and business targets.
  • Coordinating incident resolution and leading task forces to swiftly eliminate severe bugs.
  • Providing and actively participating in on-call duty schedules for services in your portfolio.
  • Holding regular service review meetings with business stakeholders, engineering, and product teams, and providing regular reports on issues and continuous improvement to senior management.

Requirements include:

  • An MSc or BSc in Information Systems, Computer Engineering, or a similar relevant field.
  • A hands-on personality, self-driven, and preferring active involvement over sitting on the sidelines.
  • The ability to lead teams effectively and provide guidance in ambiguous situations, coordinating and influencing technical discussions.
  • The capability to contribute to the development and future growth of service managers and software engineers.
  • Well-versed in ITIL Service Management principles and highly collaborative, focusing on building relationships across all departments.

At Bitpanda, we're committed to empowering people to build their financial freedom. If you're a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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