Service Operations Manager

hace 1 mes


Barcelona, Barcelona, España Mygwork A tiempo completo

Job Summary:

The Service Operations Manager will lead a team of field service engineers to drive customer satisfaction in the UK. This role is an exceptional opportunity to work for Thermo Fisher Scientific, a world-class company dedicated to enabling customers to make the world healthier, cleaner, and safer.

Key Responsibilities:

  • Direct the activities of a dedicated team of service employees within the assigned area of responsibility.
  • Apply Leader Standard Work to monitor resources, installations, and critical issue management.
  • Review field schedules, data, reports, and customer surveys to ensure high-quality service delivery.
  • Coach and mentor the field service engineers to drive improved performance and career development.
  • Collaborate with other regions and internal customers to ensure exceptional client-focused service.
  • Promote a safety-first culture by advocating for safety, ensuring timely training completion, and driving safety awareness.
  • Ensure accuracy of field service reports through regular auditing and corrective activities.

Requirements:

This role requires a strong leader with excellent communication and problem-solving skills. The ideal candidate will have experience in service operations and a proven track record of driving customer satisfaction.

About Mygwork:

Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We are committed to creating a diverse and inclusive workplace where everyone can thrive.



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