Account Health Support Specialist

hace 4 semanas

Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo
About the Role

As an Account Health Support Specialist at Amazon Spain Services, S.L.U., you will play a critical role in ensuring the success of our third-party sellers by providing exceptional customer service and support. You will be the first point of contact for sellers, helping them navigate Amazon's business policies, operational processes, and technology platforms.

Key Responsibilities
  • Support sellers in resolving issues via phone and email channels
  • Manage high volumes of inbound and outbound calls and emails
  • Investigate and resolve account health-related issues
  • Identify seller needs and provide solutions
  • Exemplify Amazon's Leadership Principles, including Customer Obsession
  • Build sustainable relationships with sellers
  • Document all seller interactions and information
  • Collaborate with internal stakeholders and teams
Requirements
  • Excellent verbal and written communication skills
  • Strong listening skills and empathy
  • Prior contact center experience (preferred)
  • Ability to work in a fast-paced, high-volume environment
  • Flexibility to adapt to change
  • Ability to work against performance metrics
  • Strong customer focus
  • Ability to multitask and handle multiple contacts
About Amazon

Amazon is an equal opportunities employer, and we believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

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