Workforce Management Business Partner

hace 3 semanas


Barcelona, Barcelona, España SpotOn TA A tiempo completo

Workforce Management Business Partner Opportunity

At SpotOn TA, we are seeking a highly skilled Workforce Management Business Partner to join our team. As a Business Partner, you will play a critical role in ensuring the effective allocation of resources and cost management across designated accounts.

Key Responsibilities

  • Provide technical skills mentoring to team members.
  • Collaborate with clients and internal stakeholders to ensure the workforce management approach meets and exceeds expectations.
  • Lead the team of Resource Planners, Schedulers, and Real-Time Analysts.
  • Serve as the primary point of contact for designated accounts.
  • Streamline processes in collaboration with colleagues and other functional teams.
  • Ensure proper resource allocation and cost management across designated accounts.

Requirements

  • Fluency in English and Spanish languages, C1/C2 level.
  • Proven experience in transformation projects to analyze and optimize processes.
  • Strong stakeholder/client management skills.
  • Bachelor's degree or equivalent in a relevant field.
  • Knowledge of country labor laws.
  • Leadership skills to resolve complex problems and identify innovative solutions.
  • Minimum 5 years of progressive experience in Workforce Management.
  • Extensive experience with WFM processes and best practices.
  • Knowledge of resource/budget creation and execution.
  • Experience in Business Process Outsourcing.
  • Experience using WFM Systems like Verint.

We Offer

  • A global team committed to company values.
  • A dynamic work environment in a dynamically international company.
  • Relocation assistance.
  • Private health insurance after probation.
  • Perks and rewards.

How to Apply

Please submit your application, including the required statement of consent. We look forward to reviewing your qualifications and experience.



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