Workforce Management Expert with Strategic Vision
hace 6 días
">Wfm Business Partner With Spanish And English
About the RoleWe are seeking a skilled Workforce Management Business Partner to join our vibrant team in Barcelona. If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic, multicultural environment.
What You'll Do:- Serve as the primary point of contact for designated accounts, building strong relationships and ensuring client satisfaction.
- Collaborate closely with clients and internal stakeholders to craft workforce management solutions that not only meet but exceed expectations.
- Ensure optimal resource allocation and effective cost management across your accounts, aligning with business goals.
- Provide technical skills mentoring to team members, fostering growth and enhancing team capabilities.
- Collaborate with colleagues and functional teams to streamline processes, driving operational efficiency.
- Lead Resource Planners, Schedulers, and Real-Time Analysts, guiding them to achieve high performance and accuracy in their roles.
- Competitive salary: €60,000 per annum.
- A comprehensive benefits package, including private health insurance after your probation period, meal allowance, and relocation assistance.
- The opportunity to work in a dynamic, multicultural team in a modern office space located in the heart of Barcelona.
- Frequent fruit deliveries, free drinks, and employee wellness schemes, including partnerships with fitness centers, restaurants, and beauty care services.
- Mastery of Verint Workforce Management, especially in intraday management.
- A minimum of 5 years of progressive experience in Workforce Management, showcasing your depth of knowledge in this field.
- Native or fluent in both English and Spanish, with excellent communication skills.
- Extensive experience with WFM processes and best practices, with a track record of successful transformation projects.
- Strong capabilities in problem-solving, identifying innovative solutions, and managing complex stakeholder relationships.
- Knowledge of resource and budget creation and execution, with a strategic mindset.
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