Workforce Management Expert with Strategic Vision

hace 6 días


Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo
Job Title

">Wfm Business Partner With Spanish And English

About the Role

We are seeking a skilled Workforce Management Business Partner to join our vibrant team in Barcelona. If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic, multicultural environment.

What You'll Do:
  • Serve as the primary point of contact for designated accounts, building strong relationships and ensuring client satisfaction.
  • Collaborate closely with clients and internal stakeholders to craft workforce management solutions that not only meet but exceed expectations.
  • Ensure optimal resource allocation and effective cost management across your accounts, aligning with business goals.
  • Provide technical skills mentoring to team members, fostering growth and enhancing team capabilities.
  • Collaborate with colleagues and functional teams to streamline processes, driving operational efficiency.
  • Lead Resource Planners, Schedulers, and Real-Time Analysts, guiding them to achieve high performance and accuracy in their roles.
What We Offer:
  • Competitive salary: €60,000 per annum.
  • A comprehensive benefits package, including private health insurance after your probation period, meal allowance, and relocation assistance.
  • The opportunity to work in a dynamic, multicultural team in a modern office space located in the heart of Barcelona.
  • Frequent fruit deliveries, free drinks, and employee wellness schemes, including partnerships with fitness centers, restaurants, and beauty care services.
Requirements:
  • Mastery of Verint Workforce Management, especially in intraday management.
  • A minimum of 5 years of progressive experience in Workforce Management, showcasing your depth of knowledge in this field.
  • Native or fluent in both English and Spanish, with excellent communication skills.
  • Extensive experience with WFM processes and best practices, with a track record of successful transformation projects.
  • Strong capabilities in problem-solving, identifying innovative solutions, and managing complex stakeholder relationships.
  • Knowledge of resource and budget creation and execution, with a strategic mindset.


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