Business Partner for Workforce Management

hace 3 semanas


Barcelona, Barcelona, España Snaphunt A tiempo completo

Key Responsibilities

As a Workforce Management Business Partner, you will ensure effective resource allocation and cost management across designated accounts.

Key Accountabilities

  • Provide technical skills mentoring within the team.
  • Collaborate with clients and internal stakeholders to develop and implement workforce management strategies.
  • Lead Resource Planners, Schedulers, and Real-Time Analysts to achieve operational excellence.
  • Serve as the primary point of contact for designated accounts, ensuring seamless communication and issue resolution.
  • Streamline processes in collaboration with colleagues and functional teams to enhance efficiency and productivity.
  • Ensure accurate resource allocation and cost management across designated accounts, aligning with business objectives.

Requirements

To succeed in this role, you will need:

  • Proficiency in English, with C1/C2 level fluency.
  • Proven experience in transformation projects, analyzing and optimizing processes.
  • Strong stakeholder/client management skills, with the ability to communicate effectively.
  • Bachelor's degree or equivalent in a relevant field.
  • Knowledge of labor laws and regulations.
  • Leadership skills to drive complex problem-solving and innovative solutions.
  • Minimum 5 years of progressive experience in Workforce Management.
  • Extensive experience with WFM processes and best practices.
  • Knowledge of resource/budget creation and execution.
  • Experience in Business Process Outsourcing and WFM Systems, such as Verint.

Preferred Skills

  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic, international environment.
  • Fluency in Spanish, with C1/C2 level proficiency.
  • Experience with WFM software and systems.

What We Offer

  • Competitive salary.
  • Relocation assistance.
  • Private health insurance.
  • Perks and rewards.
  • A global team committed to company values.
  • A dynamic work environment in a rapidly growing company.


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