Workforce Management Strategist

hace 4 semanas


Barcelona, Barcelona, España Sumup Inc. A tiempo completo
Workforce Management Leader Summary:

SumUp is seeking a seasoned Workforce Management leader to drive the development and implementation of strategic workforce management initiatives across our customer service organization.

The ideal candidate will have a proven track record of managing workforce management teams, be data-driven, and possess excellent communication skills.


Key Responsibilities:

  • Develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and enhance customer experience.
  • Lead and mentor a team of workforce management analysts responsible for forecasting staffing needs, scheduling, and real-time monitoring of service levels.
  • Analyze data and trends to identify opportunities to optimize staffing levels, improve service levels, and reduce costs.
  • Collaborate with cross-functional teams to ensure alignment of workforce management strategies with business goals.
  • Develop and maintain key performance indicators (KPIs) to track performance across the workforce management team and customer service organization.
  • Partner with senior leadership to develop and implement long-term workforce management strategies that support the growth and success of the business.

This role is ideal for individuals with a strong background in workforce management, excellent analytical and problem-solving skills, and experience with workforce management software and tools.

Why SumUp?

  • Opportunity to work with a global fintech company on large-scale products used by millions of businesses worldwide.
  • Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
  • A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education.
  • Enrolment onto our VSOP program: You will own a stake in SumUp's future success.


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