Customer Service Representative

hace 2 meses

Barcelona, Barcelona, España Dow Jones A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dow Jones. As a key member of our Customer Service Team, you will be responsible for providing exceptional support to our B2B customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide high-level support to B2B customers via phone, email, and web chat, resolving complex queries and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless customer experiences and resolve escalated issues efficiently.
  • Develop and maintain in-depth knowledge of our B2B products and services, including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.
  • Utilize strong communication and interpersonal skills to build and maintain relationships with customers, colleagues, and stakeholders.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve customer support and service delivery.
Requirements
  • Fluency in German and English for both written and verbal communication within a corporate environment.
  • Strong commitment to customer satisfaction, with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
  • Excellent listening, empathy, and conflict resolution skills, with the ability to handle challenging customer inquiries in a professional and pleasant manner.
  • Ability to maintain a positive attitude in an often busy and stressful environment.
  • Strong attention to detail, with the ability to multitask, prioritize, and meet deadlines.
  • Ability to follow a large set of procedural guidelines and be independently resourceful when investigating/researching complex customer queries.
Preferred Qualifications
  • Experience in a contact center and/or customer service environment.
  • Salesforce experience is a plus.
What We Offer
  • Comprehensive Healthcare Plans.
  • Paid Time Off.
  • Retirement Plans.
  • Comprehensive Insurance Plans.
  • Family Care Benefits.
  • Subscription Discounts.
  • Employee Referral Program.

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