Service Delivery Leader
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Field Service Manager to lead our international team of Service Engineers and Supervisors. As a key member of our organization, you will be responsible for delivering, installing, maintaining, and repairing a range of hi-tech systems to ensure customer satisfaction and business growth.
Key Responsibilities
- Develop and implement strategies to support customers in the region, driving customer allegiance and loyalty.
- Build, lead, and sustain a high-performing team of Field Service Engineers and Supervisors, who will provide exceptional service support and processes.
- Maintain professional service support and processes, ensuring high-quality delivery and continuous improvement.
- Drive operational and business performance measures, leading regional P&L in line with plan/budgetary requirements.
- Partner with commercial teams to deliver customer deals that meet/exceed customer expectations.
- Represent the company in a positive, professional manner, ensuring effective critical issues management.
- Drive high-quality and continuous improvement using our Practical Process Improvement Business System.
Requirements
- Bachelor or advanced degree in business, marketing, mathematics, or sciences.
- 10+ years of experience, with at least 3+ years in a management role.
- Thorough understanding and extensive experience in working with diverse service providers.
- Excellent written, oral, and presentation skills in German and English, with ability to communicate well with customers and colleagues at all levels.
- Good people leadership skills, team orientation, and professional attitude.
- Ability to energize team to accomplish goals, integrate and work across matrix organizations.
- Comprehensive computer skills, including database development and searching, PowerPoint, Word, spreadsheets.
About Us
Thermo Fisher Scientific is a global leader in serving science, with a mission to enable our customers to make the world healthier, cleaner, and safer. We value diversity, innovation, and teamwork, and offer a range of benefits and opportunities for growth and development.
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