Service Delivery Leader

hace 2 meses


Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Field Service Manager to lead our international team of Service Engineers and Supervisors. As a key member of our organization, you will be responsible for delivering, installing, maintaining, and repairing a range of hi-tech systems to ensure customer satisfaction and business growth.

Key Responsibilities

  • Develop and implement strategies to support customers in the region, driving customer allegiance and loyalty.
  • Build, lead, and sustain a high-performing team of Field Service Engineers and Supervisors, who will provide exceptional service support and processes.
  • Maintain professional service support and processes, ensuring high-quality delivery and continuous improvement.
  • Drive operational and business performance measures, leading regional P&L in line with plan/budgetary requirements.
  • Partner with commercial teams to deliver customer deals that meet/exceed customer expectations.
  • Represent the company in a positive, professional manner, ensuring effective critical issues management.
  • Drive high-quality and continuous improvement using our Practical Process Improvement Business System.

Requirements

  • Bachelor or advanced degree in business, marketing, mathematics, or sciences.
  • 10+ years of experience, with at least 3+ years in a management role.
  • Thorough understanding and extensive experience in working with diverse service providers.
  • Excellent written, oral, and presentation skills in German and English, with ability to communicate well with customers and colleagues at all levels.
  • Good people leadership skills, team orientation, and professional attitude.
  • Ability to energize team to accomplish goals, integrate and work across matrix organizations.
  • Comprehensive computer skills, including database development and searching, PowerPoint, Word, spreadsheets.

About Us

Thermo Fisher Scientific is a global leader in serving science, with a mission to enable our customers to make the world healthier, cleaner, and safer. We value diversity, innovation, and teamwork, and offer a range of benefits and opportunities for growth and development.



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