Cybersecurity Technical Account Manager
hace 4 semanas
Discover a new world of possibilities with Trend Micro, a global leader in cybersecurity. We help make the digital world a safer place by providing innovative solutions to protect against ever-evolving threats. As a cybersecurity expert, you'll be part of a team that delivers cutting-edge threat defense techniques optimized for environments like AWS, Microsoft, and Google. Our platform provides central visibility for faster detection and response, empowering organizations to simplify and secure their connected world.
The Role: Are you passionate about technology? Do you have a consultative mindset? Do you enjoy being a trusted advisor for our customers? If so, this is an exciting opportunity for you. You'll act as a security expert in areas of threats, security products, and customer domains, ensuring our customers receive top-notch support to secure their IT estate.
Key Responsibilities:
- Provide proactive technical support to Trend Micro's premium customers.
- Manage customer accounts for technical and security needs.
- Build strong relationships with customers.
- Onboard new customers to Trend platforms, including Vision One.
- Present to all levels of a customer organization, from C-level executives to frontline staff.
- Contribute to customer support improvement initiatives and projects.
We're looking for a candidate with drive, enthusiasm, and a strong work ethic, who's eager to learn and develop their career within cybersecurity. Ideally, you'll have 3+ years of experience in post-sales technical support, technical account management, or a related field. Practical knowledge of Linux, Windows, and networking is essential.
Our Ideal Candidate:
- A proven track record of delivering excellent customer service.
- Strong communication and problem-solving skills.
- Able to work effectively in a team environment.
- Familiarity with industry-standard tools and technologies.
What We Offer:
- A competitive salary range of $120,000 - $180,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy.
- Ongoing training and professional development opportunities.
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