Cybersecurity Solutions Expert
hace 13 horas
Trend Micro, a global leader in cybersecurity, is seeking an experienced Cybersecurity Solutions Expert to join our team. As a Customer Service Manager (TAM), you will play a critical role in ensuring our premium customers receive exceptional technical support and guidance.
Key Responsibilities:
- Provide proactive regular health checks to identify potential security threats and provide recommendations for mitigation;
- Build strong relationships with customers and channel partners to understand their technical and security needs;
- Onboard new customers to Trend platforms, including Vision One, and provide training on product and threat awareness;
- Act as a customer advocate, representing their needs internally and escalating technical support cases when necessary;
- Collaborate with account managers to identify expansion opportunities and risk.
To be successful in this role, you will need:
- A minimum of 3+ years of experience in post-sales technical support, technical account management, or a related field;
- Practical knowledge of Linux, Windows, and networking;
- Excellent communication and interpersonal skills, with a strong attention to detail and problem-solving abilities;
- The ability to work independently in a fast-paced environment, with minimal supervision;
- Fluency in written and spoken English, with Spanish fluency also preferred.
At Trend Micro, we are committed to creating a culture that values diversity, innovation, and employee well-being. Our employees are empowered to make a difference, and we offer a comprehensive benefits package, including:
- A competitive salary range of $85,000 - $110,000 per year;
- Ongoing training and development opportunities;
- A collaborative and dynamic work environment;
- A comprehensive benefits package, including medical, dental, and vision coverage;
- A 401(k) retirement savings plan with company match;
- Generous paid time off and holidays;
- Access to cutting-edge technology and tools;
- A chance to make a real impact in the cybersecurity industry.
Trend Micro is a global cybersecurity leader, dedicated to helping organizations protect themselves against evolving threats. With over 7,000 employees worldwide, we offer a range of innovative solutions and services to help businesses stay ahead of the curve. Join us and be part of a team that is shaping the future of cybersecurity.
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