Cybersecurity Solutions Expert

hace 13 horas


Barcelona, Barcelona, España Trend Micro A tiempo completo
About the Role

Trend Micro, a global leader in cybersecurity, is seeking an experienced Cybersecurity Solutions Expert to join our team. As a Customer Service Manager (TAM), you will play a critical role in ensuring our premium customers receive exceptional technical support and guidance.

Key Responsibilities:

  • Provide proactive regular health checks to identify potential security threats and provide recommendations for mitigation;
  • Build strong relationships with customers and channel partners to understand their technical and security needs;
  • Onboard new customers to Trend platforms, including Vision One, and provide training on product and threat awareness;
  • Act as a customer advocate, representing their needs internally and escalating technical support cases when necessary;
  • Collaborate with account managers to identify expansion opportunities and risk.
Requirements

To be successful in this role, you will need:

  • A minimum of 3+ years of experience in post-sales technical support, technical account management, or a related field;
  • Practical knowledge of Linux, Windows, and networking;
  • Excellent communication and interpersonal skills, with a strong attention to detail and problem-solving abilities;
  • The ability to work independently in a fast-paced environment, with minimal supervision;
  • Fluency in written and spoken English, with Spanish fluency also preferred.
Why Join Trend Micro?

At Trend Micro, we are committed to creating a culture that values diversity, innovation, and employee well-being. Our employees are empowered to make a difference, and we offer a comprehensive benefits package, including:

  • A competitive salary range of $85,000 - $110,000 per year;
  • Ongoing training and development opportunities;
  • A collaborative and dynamic work environment;
  • A comprehensive benefits package, including medical, dental, and vision coverage;
  • A 401(k) retirement savings plan with company match;
  • Generous paid time off and holidays;
  • Access to cutting-edge technology and tools;
  • A chance to make a real impact in the cybersecurity industry.
About Trend Micro

Trend Micro is a global cybersecurity leader, dedicated to helping organizations protect themselves against evolving threats. With over 7,000 employees worldwide, we offer a range of innovative solutions and services to help businesses stay ahead of the curve. Join us and be part of a team that is shaping the future of cybersecurity.



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