Career Opportunities as a Technical Product Specialist
hace 4 semanas
Company Overview: TDCX Group, an award-winning and fast-growing BPO company, offers a rewarding career for those who aspire to do more and achieve more. Our team is comprised of awesome, diverse people who strive to provide excellent support experience to customers via all relevant communication channels.
Salary: The attractive remuneration package includes a competitive salary, great perks, and performance incentives. As a Technical Product Specialist, you can expect a salary range of $45,000 - $65,000 per year, depending on your experience and qualifications.
Job Description: Provide strategic solutions that address customer needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. Build sustainable relationships and engage customers by taking the extra mile.
Required Skills and Qualifications: Possess at least a Diploma, Bachelor's Degree, or Master's Degree in any field. Preferable with 2 years of working experience in the related field, however, fresh graduates are encouraged to apply. Strong time management skills, motivated to exceed expectations, ability to multi-task, and use information provided by customers to tailor responses and actions to meet specific needs. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
Benefits: Comprehensive medical, insurance, or social security coverage, world-class workspaces, engaging activities, and recognition programs. Easy to locate area with direct access to public transport, flexible working arrangements, and coaching/mentoring by experts in your field. Join a global company, winner of hundreds of industry awards, and be part of a positive culture that supports your growth and development.
Others: Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
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