Technical Service Specialist
hace 3 semanas
About Archard Talent
Archard Talent is a leading provider of exceptional customer service solutions, dedicated to delivering high-quality support experiences. We are seeking an experienced Technical Service Specialist to join our Helpdesk team.
Salary: Up to £30,000 per annum, depending on experience and qualifications.
Key Responsibilities:
- Diagnose and resolve technical issues efficiently, providing timely resolutions for our customers.
- Collaborate with internal teams to ensure seamless communication and effective issue escalation.
- Maintain accurate records of customer interactions within our CRM system.
- Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
- Participate in ongoing training and professional development to enhance technical skills and knowledge.
Requirements:
- Strong technical expertise and problem-solving skills, with a focus on efficiency and effectiveness.
- Excellent communication and interpersonal skills, with the ability to work collaboratively as part of a team.
- Proficiency in Microsoft Office applications and social media platforms.
- Proven experience in the ICT installation and maintenance field.
- Innovative and proactive approach to achieving objectives, with a focus on continuous improvement.
Benefits:
- Ongoing training and development opportunities.
- A competitive salary package, including overtime available.
- Access to a company van for work use.
- A comprehensive benefits package, including opportunities for career progression into advanced technical support roles.
Why Join Us?
At Archard Talent, we value our employees' contributions and offer a supportive and inclusive work environment. As a Technical Service Specialist, you will have the opportunity to develop your skills and knowledge, while making a real impact on our customers' experiences.
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