Customer Support Specialist
hace 4 semanas
We are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents. As a German language specialist, you will be responsible for providing exceptional customer service to clients in the banking industry.
Key Responsibilities:
- Provide customer service related to banking issues, account opening, access password locks, transfers, etc.
- Manage back office tasks such as answering emails and WhatsApp messages.
- Offer banking products to clients.
- Comply with regulatory requirements and quality standards.
- Report and follow up on anomalies.
Requirements:
- Fluent German language skills (C1 level minimum).
- Excellent communication and analytical skills.
- Ability to work under pressure and meet sales objectives.
- Proactive attitude and flexibility.
Benefits:
- Indefinite contract.
- €20,730 gross/year salary.
- 32 calendar days of annual vacation.
Remote Working Model:
- 38.5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month).
- Hours from 2:00 p.m. to 10:00 p.m.
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