Customer Support Specialist

hace 4 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

We are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents. As a German language specialist, you will be responsible for providing exceptional customer service to clients in the banking industry.

Key Responsibilities:

  • Provide customer service related to banking issues, account opening, access password locks, transfers, etc.
  • Manage back office tasks such as answering emails and WhatsApp messages.
  • Offer banking products to clients.
  • Comply with regulatory requirements and quality standards.
  • Report and follow up on anomalies.

Requirements:

  • Fluent German language skills (C1 level minimum).
  • Excellent communication and analytical skills.
  • Ability to work under pressure and meet sales objectives.
  • Proactive attitude and flexibility.

Benefits:

  • Indefinite contract.
  • €20,730 gross/year salary.
  • 32 calendar days of annual vacation.

Remote Working Model:

  • 38.5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month).
  • Hours from 2:00 p.m. to 10:00 p.m.


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