Sales Team Leader

hace 4 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Teleperformance: A Leader in Customer Experience Management

We are a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 420,000 people working in over 265 languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Job Summary

As a Team Leader at Teleperformance, you will be the link to our client's success. You will lead a team of specialized executives in charge of the commercial growth within your business unit. You will work with your fellow team leaders to further expand our services without losing sight of our existing KPIs.

Key Responsibilities
  • Manage the different sales teams working towards team KPIs and sales targets.
  • Prepare term plans and forecasts, and think in terms of new developments and opportunities.
  • Delegate tasks and set deadlines.
  • Oversee day-to-day operations.
  • Monitor team performance and report on metrics to achieve outstanding results.
  • Discover training needs and provide coaching.
  • Listen to team members' feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.
  • Develop strategies to promote team member adherence to company regulations and performance goals.
Requirements
  • BA/BS degree or equivalent practical experience.
  • Proven managerial experience in a sales environment.
  • Good people skills.
  • Strong presentation, analytical, and problem-solving skills.
  • Passionate about sales, with a desire to learn and develop.
  • Ability to speak and write English fluently and idiomatically.
What We Offer
  • Full-time position.
  • Long Term Contract.
  • Competitive Salary.
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Established career path to grow within the project.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements, and personal development.
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.

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