Empleos actuales relacionados con Customer Success Manager - Barcelona, Barcelona - Hostaway
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAs a Customer Success Manager at Accs - Ares Customer Care Solutions Gmbh, you will be the key partner for our clients at every stage of their journey. You will be responsible for communicating their needs to our product team and focused on teaching them how to take advantage of all of our features and solve their business needs.You will be focused on...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Hp A tiempo completoJob Description for Customer Success ManagerHP is a global technology company with a strong presence in over 170 countries. We provide innovative solutions to help people and businesses succeed. As a Customer Success Manager, you will play a critical role in implementing our pricing tool and ensuring customer satisfaction.Key Responsibilities:Build and...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Mongodb A tiempo completoAbout the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and providing them with the necessary support and guidance to achieve their goals.Key...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España The Fork A tiempo completoUnlock the Power of Customer Success at TheForkAt TheFork, we're on a mission to connect the world's favorite restaurants and diners. As a Customer Success Manager, you'll play a crucial role in driving the adoption of our contactless payments solution, TFPay. Your goal will be to onboard and activate restaurants, ensuring they get the most out of our...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Landbot. Io A tiempo completoCustomer Success Manager at Landbot.ioWe are looking for a highly skilled Customer Success Manager to join our team at Landbot.io. As a key member of our Success team, you will be responsible for ensuring our customers get the most out of using our product.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process, helping...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España MongoDB A tiempo completoAbout the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our products and services, and driving growth and adoption.Key...
-
Midmarket Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Autodesk, Inc. A tiempo completoJob OverviewThe Midmarket Customer Success Manager is responsible for leading a team focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España TheFork, a Tripadvisor company A tiempo completoAbout TheForkTheFork, a Tripadvisor company, is a leading restaurant booking platform in Europe, operating in 11 countries. We believe that people truly make the difference, and our vibrant Forkies community is the driving force behind our success. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Kantox Limited A tiempo completoWe are seeking a Customer Success Manager to join our team at Kantox Limited. This role will sit at the heart of our company, giving you the opportunity to work closely with our Tech, Product, and Sales teams, building technical knowledge and commercial skills in the process.As a Customer Success Manager, you will ensure that our clients receive the highest...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Infraspeak A tiempo completoAbout the RoleAs a Customer Success Manager for the Spanish market, you will be responsible for managing a portfolio of customers to ensure they achieve the expected outcomes. You will work closely with customers to understand their strategic requirements and implement solutions to ensure maximum satisfaction and success.Key ResponsibilitiesManage customer...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Landbot A tiempo completoCustomer Success Manager at LandbotLandbot is a leading no-code chatbot builder, and we're seeking a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers get the most out of using our platform.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Guesty A tiempo completoAbout the Role:As a Customer Success Manager at Guesty, you will play a crucial role in maintaining and enhancing the relationships with our valued clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving customer success, fostering growth opportunities, and...
-
Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Rentals United Ab A tiempo completoJob Title: Customer Success ManagerAbout Rentals UnitedRentals United is a leading B2B travel tech company that helps vacation rental owners and property managers distribute their properties onto multiple sales channels in real-time.Role Purpose:The Customer Success Manager is responsible for fostering strong relationships with clients, ensuring they receive...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España TheFork, a Tripadvisor company A tiempo completoAbout TheForkTheFork, a Tripadvisor company, is a leading restaurant booking platform in Europe, operating in 11 countries. We believe that people truly make the difference, and our vibrant Forkies community is the driving force behind our success. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Siteminder A tiempo completoWe're looking for a Customer Success Manager to join our team at SiteMinder. As a key member of our customer success team, you will work closely with our regional teams to retain and optimize our customers, increasing customer lifetime value.The ideal candidate will have sales experience, with a proven track record of overcoming objections and achieving...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Npaw Spain A tiempo completoJob Title: Customer Success ManagerAbout the Role:As a Customer Success Manager at Npaw Spain, you will be responsible for ensuring the organization's success in profitability, reputation, and customer satisfaction. You will be the customer's advocate, guaranteeing they receive appropriate support from all areas of the business and following up on every...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Landbot A tiempo completoLandbot is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for guaranteeing that our customers get the most out of using our product.You will become a Landbot expert and use that knowledge to advise customers on how to successfully use Landbot to achieve their goals.The ideal candidate will have a...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Tripadvisor A tiempo completoUnlock the Potential of Restaurant PartnershipsAs a Customer Success Manager at TheFork, you will be the driving force behind growing and maintaining our active TFPay customer base. Your mission is to activate and onboard restaurants to our contactless payment solution, driving adoption and encouraging continuous engagement.Key Responsibilities:Activate and...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Sap A tiempo completoWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a key member of our customer-facing team, you will be responsible for delivering ongoing support and guidance to our clients, helping them to achieve their business goals and objectives.Key Responsibilities:Develop and maintain strong relationships with key stakeholders and...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Rentals United Ab A tiempo completoJob Title:Customer Success ManagerAbout Us: Rentals United is a B2B travel tech company that helps clients distribute their properties onto multiple sales channels in real time, saving them time and increasing their booking rates and experience. Our value pillars are Transparency, Connection, and Opportunity building. We are looking for a Customer Success...
Customer Success Manager
hace 1 mes
About the Role:
Hostaway is a SaaS startup that is transforming the vacation rental industry. We are seeking a highly skilled Customer Success Manager to join our team and play a vital role in ensuring the success and satisfaction of our customers in the French market. As a Customer Success Manager, you will be responsible for proactively working with customers to understand their needs, address their issues, and guide them to fully utilize our vacation rental software. We are specifically looking for a native-level French speaker who will work closely with our French and European accounts.
Responsibilities:
• Adoption: Drive the adoption of our platform among our diverse client base by understanding customer needs deeply, guiding them through personalized onboarding and ongoing engagement strategies, and ensuring they realize the maximum value from our solutions.
• Upselling and Cross-selling: Identify opportunities for customers to use more of our services to help their businesses grow and communicate the value of these opportunities to the customers effectively.
• Customer Retention: Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction.
• Client Escalation Handling: Serve as the primary contact for any significant issues our customers face and coordinate with the appropriate internal teams to ensure a timely and effective resolution.
• Ongoing Client Engagement: Regularly check in with clients to ensure they are satisfied with our services, understand new challenges they are facing, and provide appropriate support or solutions.
• Customer Education: Conduct webinars, create user guides, and provide other training materials to help customers understand and fully utilize our software.
• Collaboration: Work closely with the sales and product teams to share customer insights that inform new business strategies and product improvements.
• Account Management: Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.
Requirements:
• At least 5-7 years of increasingly complex enterprise experience in customer success, account management, or a similar role in the SaaS industry.
• Ability to prioritize and manage a large portfolio of accounts (100-200 customers), and consistently deliver on expected engagement activities.
• Proven track record of NRR and GRR performance, with verifiable expertise in driving upsells, cross-sells, and ownership of customer's successes.
• Native-level French language proficiency. Additional language proficiency is desirable.
• Demonstrated ability to build strong relationships with customers and manage client expectations, even at scale.
• Excellent problem-solving skills, with a knack for turning complex issues into simple solutions.
• Willingness to work in the EMEA time zone.
What We Offer:
• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence. Just don't ask to work in our office (we don't have one).
• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
• Values-Driven Leadership: Our Core Values are leveraged daily when making strategic and tactical decisions.
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
• Geographic Specific Benefits: We offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
• Dynamic Team Culture: Our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success.
