Technical Investigation Specialist

hace 7 días


Madrid, Madrid, España Ab Tasty A tiempo completo

About AB Tasty
AB Tasty is a global leader in AI-powered experience optimization solutions. We empower brands to build better experiences on their websites and apps using personalization, experimentation, recommendations, and search.

Our Platform
We offer web and API-based solutions that provide companies with a unified approach to creating seamless experiences for customers. Our platform is integrated into a single solution.

Client Success Department
As a Technical Investigation Specialist, you will participate in client inquiry investigation and ticket board management. Your goal will be to ensure a fast, thorough, and efficient solution to any issues that might occur in our tool.

Your Responsibilities
* Investigate and follow up on tickets through JIRA
* Review and clarify ticket details, requesting missing information if needed
* Identify the cause, prioritize issues, and handle priorities in time-sensitive situations
* Perform data analysis and suggest solutions
* Assign tickets to developers for technical patches
* Collaborate with Client Success, Technical Support, Developers, and QA teams
* Improve existing documentation
* Provide feedback to the product team to improve AB Tasty products

Requirements
* A technical background and a desire to move into a more versatile role, or a business background with a strong interest and skills in technology.
* A strong interest in software development and data management.
* Ability to read and understand code (HTML/CSS/JavaScript).
* Strong problem-solving and organizational skills, the ability to multi-task and think outside the box to identify and solve problems.
* Excellent communication skills, fluent in English, and have a working knowledge of French.

What we Offer
* Huge impact: By ensuring our clients' satisfaction, you'll have a direct impact on the company's success.
* No micromanaging: Be the owner of your effort - you'll be one of the team and fully trusted to take responsibility for your tasks.
* International reach: Our audience is wildly international, and our team is too.
* Continuous education: We offer many opportunities for each employee to learn and grow from a mix of professional and non-professional topics.
* Unique career opportunity: By joining a fast-growing company that's making waves in the tech industry, you'll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
* Lots of fun: Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year.
* Remote working, flexible schedule: We care about your productivity, not tracking every minute you're on site

Salary Information
We estimate the salary for this position to be around $80,000-$110,000 per year, depending on location and experience.



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