Technical Investigation Specialist
hace 3 semanas
AB Tasty is a pioneering company in AI-powered experience optimization solutions, empowering global brands to create seamless customer experiences through personalization, experimentation, and recommendations.
With a presence in 12 offices worldwide, AB Tasty serves world-leading brands such as Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH. Our unified platform provides web and API-based solutions for companies to build better experiences on their websites and apps.
Job DescriptionWe are seeking a highly skilled Technical Investigation Specialist to join our Professional Services department. As part of this role, you will investigate and resolve client inquiries efficiently, ensuring fast, thorough, and effective solutions to any issues that may arise with our tool.
Your responsibilities will include:
- Investigating and following up on tickets through JIRA
- Reviewing and clarifying ticket details, requesting additional information when needed
- Identifying the cause, prioritizing issues, and handling time-sensitive situations
- Performing data analysis and suggesting solutions
- Assigning tickets to developers for technical patches
- Collaborating with Client Success, Technical Support, Developers, and QA teams
To succeed in this role, you should have:
- A technical background or business background with strong interest and skills in technology
- A strong interest in software development and data management
- The ability to read and understand code (HTML/CSS/JavaScript)
- Strong problem-solving and organizational skills
- The ability to multitask and think outside the box to identify and solve problems
- Excellent communication skills, fluent in English, and a working knowledge of French
We offer a unique opportunity for career growth, with a competitive estimated salary range of $90,000 - $110,000 per year, depending on your location and experience. Our benefits package includes:
- Huge impact: Directly contribute to the company's success by ensuring client satisfaction
- No micromanaging: Take ownership of your tasks and work independently
- International reach: Work with a diverse team and interact with clients globally
- Continuous education: Opportunities for professional and personal growth
- Lots of fun: Participate in team events, games, drinks, yoga classes, parties, and more
- Remote working and flexible schedule: Prioritize productivity over tracking work hours
- Time for yourself: A day off after a year to reflect on your career expectations with us
At AB Tasty, we value our employees' well-being and offer a supportive environment for growth and development. Join our team and be part of a dynamic and innovative company that is shaping the future of experience optimization.
-
Technical Investigation Specialist
hace 3 semanas
Madrid, Madrid, España Ab Tasty A tiempo completoAbout AB TastyAB Tasty is a global leader in AI-powered experience optimization solutions. We empower brands to build better experiences on their websites and apps using personalization, experimentation, recommendations, and search.Our PlatformWe offer web and API-based solutions that provide companies with a unified approach to creating seamless experiences...
-
Research and Investigation Specialist
hace 2 días
Madrid, Madrid, España Control Risks A tiempo completoJob Overview:We are seeking a highly skilled Research and Investigation Specialist to join our team at Control Risks.About the Role:This challenging and rewarding role involves conducting media research, working with databases, primary documents, and other sources to uncover reputational and criminal issues, as well as making sense of complex corporate...
-
Technical Support Specialist
hace 5 días
Madrid, Madrid, España Ion Group A tiempo completoAbout Ion GroupIon Group is a leading provider of innovative solutions, and we're looking for skilled professionals to join our team.Job DescriptionWe are seeking a highly motivated Technical Support Specialist to be part of our Service Management Team. As a key member, you will play a vital role in delivering exceptional support services to our clients.Main...
-
Technical Validation Specialist
hace 3 semanas
Madrid, Madrid, España Thales Group A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Validation Specialist to join our team in Madrid, Spain. This is a hybrid role that involves remote work and requires occasional travel (up to 15% of your time). As a Technical Validation Specialist, you will be responsible for validating products and components, defining integration strategies, and...
-
Technical Audit Specialist
hace 3 semanas
Madrid, Madrid, España Adaptive Teams A tiempo completo**Job Overview**We are seeking a highly skilled Technical Audit Specialist to join our due diligence team. The successful candidate will conduct deep technical audits of applications and content websites, evaluating code quality, security, scalability, and performance against industry standards.About the RoleThe Technical Audit Specialist will be responsible...
-
Senior Solar Performance Specialist
hace 1 mes
Madrid, Madrid, España Wiseenergy Group A tiempo completoJob OverviewWe are seeking a highly skilled Senior Solar Performance Specialist to join our Global Technical Operations Team at WiseEnergy Group.About the RoleThis critical role is responsible for daily supervision and analysis of solar plant performance, monitoring, incident tracking and resolution, performance analysis, issue investigation, and robust...
-
Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Archard Talent Limited A tiempo completoJob OverviewWe are seeking a highly motivated Technical Support Specialist to join our Helpdesk team at Archard Talent Limited. As a key member of our customer support team, you will play a pivotal role in delivering exceptional service and technical expertise to our clients.
-
Technical Field Specialist Thermal Solutions
hace 3 semanas
Madrid, Madrid, España Vertiv Co A tiempo completoWe are seeking a highly skilled Technical Field Specialist - Thermal Solutions to join our team in Madrid, Spain. As a key member of our dynamic team, you will be responsible for ensuring the efficient delivery of thermal solutions to our customers.Key Responsibilities:Respond professionally to assigned service calls, adhering to procedures outlined in the...
-
Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Infotree Global Solutions A tiempo completoAbout UsInfotree Global Solutions is a leading provider of innovative cybersecurity solutions. Our mission is to safeguard critical information infrastructure and enhance organizational resilience.Job Title: Technical Support SpecialistDescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist,...
-
Technical Application Specialist
hace 4 semanas
Madrid, Madrid, España Vets Hired A tiempo completoJob SummaryWe are seeking a skilled Technical Application Specialist to join our team at Vets Hired. As a key member of our organization, you will play a crucial role in troubleshooting, maintaining, and optimizing existing software applications.
-
Cybersecurity Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Cybersecurity Technical Support SpecialistPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. We are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team.Job Description:We are looking for a technical expert who can provide top-notch support to our customers. As a...
-
Senior Technical Implementation Specialist
hace 3 semanas
Madrid, Madrid, España Swift A tiempo completoAbout the RoleSkyrocket your career as a Senior Technical Implementation Specialist at SWIFT, where you will operate in a dynamic business environment and leverage your technical expertise to drive results. Reporting directly to our senior team members, you will be responsible for delivering high-quality technical consulting services.
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Deploy A tiempo completoCompany OverviewDeploy, a dynamic IT support team, seeks a motivated and customer-oriented Technical Support Specialist to ensure the smooth operation of our organization's technology infrastructure. The ideal candidate will possess strong problem-solving skills and exceptional communication abilities.
-
Technical Leadership
hace 1 mes
Madrid, Madrid, España Market Pay A tiempo completoTechnical Leadership - DevOps SpecialistWe are seeking a Technical Leadership - DevOps Specialist to join our team in Paris. The successful candidate will be responsible for leading the technical implementation of environments for hosting Market Pay's solutions and assets.Main Responsibilities:Design and implement technical solutions for hosting Market Pay's...
-
Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Barco A tiempo completoJob Title: Technical Support Specialist - Visualization SystemsLocation: Madrid, SpainAbout Us: Barco is a leading international market leader in the visualization industry, dedicated to innovation and customer satisfaction.Salary: Competitive salary package (estimated €55,000 per year)Job Description:We are seeking a highly skilled Technical Support...
-
Technical Service Specialist
hace 3 semanas
Madrid, Madrid, España Archard Talent A tiempo completoAbout Archard TalentArchard Talent is a leading provider of exceptional customer service solutions, dedicated to delivering high-quality support experiences. We are seeking an experienced Technical Service Specialist to join our Helpdesk team.Salary: Up to £30,000 per annum, depending on experience and qualifications.Key Responsibilities:Diagnose and...
-
Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Archard Talent Limited A tiempo completoJob SummaryWe are seeking a highly motivated and skilled Technical Support Specialist to join our Helpdesk team at Archard Talent Limited.About the RoleThis is an exciting opportunity for a proactive and customer-focused individual to play a key role in delivering exceptional service to our clients. As a Technical Support Specialist, you will be responsible...
-
Technical Support Specialist II
hace 3 semanas
Madrid, Madrid, España Gartner Careers A tiempo completoAbout This RoleThe Technical Support Specialist II plays a vital role in providing second-level support to resolve technical issues escalated by the Help Desk. This position ensures that Gartner Associates and infrastructure operate 24x7, meeting Gartner standards and SLAs.
-
Technical Service Specialist
hace 20 horas
Madrid, Madrid, España OVHcloud A tiempo completoAre you a tech-enthusiast looking for a challenging role? We are seeking a Technical Service Specialist to join our Corporate Support department at OVHcloud. In this position, you will assist customers with technical issues related to our cloud products and services.You will engage directly with customers and work collaboratively to resolve their problems...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Mjk Connections Llc A tiempo completoMJK Connections Llc is seeking a highly skilled Technical Support Specialist for our fully remote team. This role involves providing exceptional support to clients, troubleshooting technical issues, and collaborating with internal departments to ensure seamless service delivery.About the RoleWe are offering an estimated annual salary of $65,000 - $80,000,...