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Customer Success Strategist
hace 2 meses
Job Title: Principal Customer Success
Company: Accelya
Job Summary:
Accelya is seeking a highly skilled Principal Customer Success professional to join our team. As a key member of our customer success organization, you will be responsible for cultivating and maintaining strong relationships with our customers, ensuring high levels of satisfaction, and driving business growth.
Key Responsibilities:
- Develop and Execute Customer Success Plans: Collaborate with customers to develop and execute customized success plans that meet their business objectives.
- Build and Maintain Customer Relationships: Foster strong relationships with assigned customers, providing exceptional service, and ensuring their needs are met.
- Identify and Capture Customer Feedback: Act as a customer advocate, capturing feedback, and reporting requests to internal teams to drive improvements.
- Drive Business Growth: Work closely with sales, service delivery, and product management teams to identify opportunities for growth and expansion.
- Stay Up-to-Date with Industry Trends: Stay current with industry developments and best practices to ensure Accelya's services meet evolving customer needs.
Requirements:
- Excellent Communication and Interpersonal Skills: Ability to build strong relationships with customers, colleagues, and stakeholders.
- Strategic Thinking and Problem-Solving: Proven ability to analyze complex customer needs and develop effective solutions.
- Business Acumen: Strong understanding of business operations, including sales, marketing, and customer success.
- Results-Oriented: Track record of driving business growth and achieving customer satisfaction goals.
What We Offer:
- Opportunity to Work with a Leading Global Technology Company: Join a dynamic team that is shaping the future of the air transport industry.
- Collaborative and Supportive Work Environment: Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
- Professional Development Opportunities: Access to training, mentorship, and career advancement opportunities to help you grow professionally.
