Luxury Customer Service Representative

hace 4 semanas


Málaga, Málaga, España B2B Recursos Humanos A tiempo completo
Job Summary

We are seeking a highly skilled Luxury Customer Service Specialist to join our team at B2B Recursos Humanos. As the main liaison between our company and its guests, you will be responsible for providing exceptional support and ensuring a 5-star experience for our clients.

Key Responsibilities:
• Provide timely and effective support to guests throughout their stay, acting as the primary point of contact via various communication channels.
• Build strong relationships with guests over time, ensuring an efficient and effective flow of communication with other departments and management.
• Demonstrate instant availability to respond promptly to all chats, calls, emails, and company inquiries across all platforms throughout the day.
• Enter bookings and keep up-to-date records of all system updates, addressing any queries from our guests and providing a unique stay and experiences for them.
• Coordinate with the administrative team the entire booking process, from the contract stage to the payment and return of the deposit.

Requirements:
• Bachelor's Degree or Higher Training Cycle in Hospitality and Tourism or similar.
• At least 5 years of experience as a receptionist or similar position, with specific training as a receptionist being an asset.
• Strong relationship-building skills and a keen interest in multiple topics.
• Fluency in English and Spanish is essential, with the ability to speak a third language being an asset.
• Excellent and adaptable communication skills, able to alter style while remaining clear and concise.
• Multitasking at speed, with analytical thinking and attention to detail while meeting deadlines.

What We Offer:
• General Regime employment contract, offering the freedom to put your own ideas into practice and accountability from day one with an experienced and supportive team.
• Opportunities to progress in the company, as well as the chance to meet guests from all over the world and work in a vibrant and fun environment with like-minded people.
• Full-time position with a competitive salary of 18,000 Euros gross per year.

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