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Power Generation Field Service Specialist
hace 2 meses
We are seeking a highly skilled Power Generation Field Service Technician to join our team at Cummins Inc. in a hybrid role. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring the reliability and efficiency of our power generation products.
Key Responsibilities- Efficient Repairs: Diagnose and complete complex repairs on generators and components, minimizing downtime for customers and enhancing their satisfaction and trust.
- Customer Engagement: Build strong relationships with customers through courteous and professional interactions, fostering loyalty and repeat business.
- Proactive Service: Anticipate and address customer needs promptly, demonstrating commitment to excellent service and leading to positive customer experiences.
- Technical Expertise: Utilize specialized tools and follow procedures to diagnose and repair issues, showcasing technical skills and ensuring high-quality repairs.
- Preventative Maintenance: Perform scheduled maintenance activities to prevent future issues, ensuring the reliability and longevity of power generation products.
- Problem Escalation: Escalate unresolved issues to more experienced technicians or supervisors, ensuring that complex problems are addressed efficiently and maintaining service quality.
- Accurate Documentation: Complete necessary documentation accurately, supporting warranty claims, quality control, and service records, contributing to operational efficiency.
- Safety and Compliance: Adhere to Health, Safety, and Environmental policies, ensuring a safe working environment and compliance with regulations, protecting both you and your customers.
- Apprentice Certified Power Generation/Mechanical Technician (Preferred)
- Vocational diploma from relevant technical institution
- Current relevant mechanical certification
- Locally valid driving permit
- Medium English level
- Medium level field service work experience. Previous experience in the industrial field, generating sets, diesel mechanics in general. Experience preferably in the Data Center environment. High experience in diesel engines.
- Intermediate level knowledge of and/or experience with power generation products
- Availability to cover emergency service.
- Proactive and Customer-Oriented Approach: Be proactive in identifying and addressing customer needs and maintaining a customer-first mindset.
- Strong Diagnostic Skills: Translate customer complaints into effective troubleshooting plans, using specialized tools and software to diagnose and resolve issues accurately.
- Knowledge of Power Generation Systems: Demonstrate a thorough understanding of power generation systems and adhere to safety standards.
- Effective Communication and Teamwork: Communicate clearly and handle complex situations, whether working independently or as part of a team.