Housing and Student Services Coordinator
hace 1 mes
About the Role:
EF Education First is seeking a highly motivated and organized individual to join our Housing Department as a Housing and Student Services Coordinator. In this role, you will be responsible for providing students with quality host family/residence accommodation service throughout their stay. This includes meeting and welcoming new students on arrival, assessing student satisfaction during their stay, and handling any issues related to student welfare. You will work directly with students, resident advisors, and host families to problem-solve, manage crises, and help students acclimate to a new environment. Additionally, you will communicate issues with international sales offices, promote and sell our homestay program, and enforce school rules and policies at the residences and host families.
Key Responsibilities:
- Provide students with quality host family/residence accommodation service throughout their stay.
- Meet and welcome new students on arrival.
- Assess student satisfaction during their stay.
- Handle any issues related to student welfare.
- Work directly with students, resident advisors, and host families to problem-solve, manage crises, and help students acclimate to a new environment.
- Communicate issues with international sales offices.
- Promote and sell our homestay program.
- Enforce school rules and policies at the residences and host families.
Requirements:
- Priority consideration will be given to candidates with experience in hospitality or education industry.
- Spanish (minimum C1). Fluency in English required. A third language is a strong plus.
- 2-3 years of operational experience.
- Sales-oriented and targeted-driven person who knows how to work under pressure.
- Excellent communication and organizational skills.
- Diplomacy, patience, flexibility, and strong conflict resolution skills.
- Ability to meet long and short-term goals, ability to prioritize.
- Positive attitude, sense of humor, and empathy for others.
- Sound judgment and problem-solving skills.
- Comfort with a fast-paced, unpredictable environment.
- Strong willingness and desire to take charge during emergencies.
About EF Education First:
At EF, we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.
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