Highly Motivated Platform Support Specialist
hace 1 semana
At Raw Group, we are looking for a skilled Platform Support Engineer to join our team. This exciting opportunity offers a salary range of approximately $90,000 - $110,000 per year.
The main responsibility of this role is to serve as the primary point of contact during software-related incidents affecting our platform, communicating effectively with internal and external stakeholders. As a highly motivated team player, you will be eager to learn new things and technologies.
Main Responsibilities:
• Provide technical service support internally and to our partners
• Respond to general questions and troubleshoot tickets in a timely manner using a service management tool
• Support via telephone, email, or any other partner communication tool
• Properly escalate unresolved issues to appropriate internal teams
• Generate incident reports focusing on partner complaints and resolutions
• Create and maintain knowledge base articles, policies, and procedures
• Be part of a specialist's team, available 24/7 (including being available on
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