Global Customer Experience Expert

hace 2 semanas


Madrid, Madrid, España Amex A tiempo completo
Customer Experience Lead - German Language

As a Customer Experience Lead, you will be responsible for providing exceptional service to our premium merchant and multi-currency segments across the globe. You will work closely with our team to ensure seamless service delivery and resolve any issues that may arise.

Key Responsibilities:

  • Support the servicing needs of our premium merchant and multi-currency segments
  • Resolve merchant and internal partner enquiries/issues to ensure speedy resolution
  • Anticipate customer needs and take proactive steps to meet and resolve them
  • Build and maintain a synergic relationship with different lines of businesses within American Express

Requirements:

  • Fluency in English and German
  • Excellent critical thinking, time management, and analytical skills
  • Excellent verbal and written communication & relationship building skills
  • Experience around creating and reporting process related metrics

Benefits:

  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements


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