Global Customer Experience Specialist

hace 4 semanas


Madrid, Madrid, España Aexp A tiempo completo

At Aexp, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Global Customer Experience Specialist, you'll play a key role in achieving this goal by providing top-notch support to our premium merchant customers.

As a German language expert, you'll be responsible for servicing our German-speaking customers across multiple channels, including phone, email, and live chat. Your primary focus will be on resolving complex customer issues and providing personalized solutions that meet their unique needs.

Key responsibilities include:

  • Providing exceptional customer service to our premium merchant customers
  • Resolving complex customer issues and providing personalized solutions
  • Collaborating with internal stakeholders to ensure seamless customer experiences
  • Developing and maintaining in-depth knowledge of our products and services
  • Staying up-to-date with industry trends and best practices

In addition to your technical skills and knowledge, you'll need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced, dynamic environment. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

We offer a competitive compensation package, including a base salary, bonus incentives, and comprehensive benefits. Our company values diversity, equity, and inclusion, and we're committed to creating a workplace culture that reflects these values.

As a Global Customer Experience Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. You'll also have access to ongoing training and development opportunities to help you grow and succeed in your career.

So why wait? Apply now to join our team and take the first step towards a rewarding and challenging career in customer experience.



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