Global Experience Professional

hace 4 semanas


Madrid, Madrid, España Mygwork A tiempo completo

This role is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

As a Global Premium Experience Expert, you will lead the way in delivering exceptional customer service to our premium merchants, multi-currency, and third-party partners across the globe.

You will be responsible for supporting the servicing needs of our premium merchant segments, including account setup, dispute resolution, and providing consultative advice to ensure a memorable servicing experience.

Key responsibilities include:

  • Supporting the servicing needs of our premium merchant segments
  • Supporting non-production functions as needed to maintain optimal service levels
  • Flexing across customer segments, processes, and work schedules to support business needs
  • Service across multiple channels, including phone, email, and live chat

You will be a key member of our team, working closely with different lines of businesses within American Express to ensure best-in-class and consistent customer experience across all touchpoints.

Proactive identification of opportunities to drive improvements in customer experience and reduce recurring incidents is also a key aspect of this role.

At American Express, you will be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company's success.

Together, we will win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we will do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.



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