Global Customer Experience Expert
hace 3 semanas
At Aexp, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Global & Premium Customer Experience Professional, you'll play a vital role in achieving this goal.
Key Responsibilities:- Support the servicing needs of our Premium Merchant, Multi-Currency, and Third-Party Partner segments across the globe.
- Provide exceptional customer service across multiple channels, including phone, email, and live chat.
- Think critically and resolve complex customer issues to ensure speedy resolution and minimal impact to customer experience.
- Build and maintain strong relationships with internal partners to promote best-in-class customer experience across all touchpoints.
- Identify opportunities to drive improvements in customer experience and reduce recurring incidents by providing lasting solutions.
- Fluency in English and German.
- Excellent critical thinking, time management, and analytical skills.
- A strong growth mindset with the ability to take ownership of your own career.
- A commitment to upholding the Aexp vision to provide the world's best customer experience every day.
If you're passionate about delivering exceptional customer experiences and have the skills and expertise to match, we'd love to hear from you. Apply now to join our team and take your career to the next level.
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Global Customer Experience Expert
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Madrid, Madrid, España Amex A tiempo completoCustomer Experience Professional - German SpeakerWe're looking for a talented Customer Experience Professional to join our team at American Express. As a key member of our Global Premium Experience (GPX) Team, you'll play a crucial role in delivering exceptional customer experiences for our premium merchants and partners.Responsibilities:Support the...
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Global Customer Experience Expert
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Madrid, Madrid, España Amex A tiempo completoCustomer Experience Professional - German SpeakerWe're looking for a talented Customer Experience Professional to join our team at American Express. As a key member of our Global Premium Experience (GPX) Team, you'll play a crucial role in delivering exceptional customer experiences for our premium merchants and partners.Responsibilities:Support the...
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