Global Customer Experience Manager

hace 2 semanas


Madrid, Madrid, España Aexp A tiempo completo
Unlock Your Potential with Aexp

At Aexp, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Global & Premium Customer Experience Professional, you'll play a vital role in shaping the future of our business.

Key Responsibilities:
  • Support the servicing needs of our Premium Merchant, Multi-Currency, and Third-Party Partner segments across the globe.
  • Collaborate with internal partners to ensure seamless service delivery and minimize disruptions.
  • Anticipate customer needs and proactively resolve issues to maintain a high level of customer satisfaction.
  • Develop and maintain strong relationships with merchants and internal partners to promote the Aexp brand.
  • Identify opportunities to drive improvements in customer experience and reduce recurring incidents.
Requirements:
  • Fluency in English and German.
  • Excellent critical thinking, time management, and analytical skills.
  • A strong growth mindset with the ability to take ownership of your own career.
  • A commitment to upholding the Aexp vision of providing the world's best customer experience every day.

We're looking for a talented individual who shares our passion for delivering exceptional customer experiences. If you're a motivated and results-driven professional with a passion for customer service, we encourage you to apply.



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