Customer Experience Manager

hace 3 semanas


Madrid, Madrid, España Gostudent Gmbh A tiempo completo
Drive Customer Satisfaction and Retention

As our Customer and Tutor Value Manager, you will play a pivotal role in shaping our customer experience by managing end-to-end CVM programs that make a tangible impact on our business.

Your Key Responsibilities
  • Oversee the complete lifecycle of CVM initiatives, from crafting business cases to executing campaigns and analyzing outcomes.
  • Utilize data insights to identify customer pain points and opportunities for enhancing their experience.
  • Develop and implement proactive strategies to minimize churn and maximize customer satisfaction.
  • Collaborate closely with cross-functional teams, including Customer Operations and Product Management, to drive upsell and cross-sell initiatives.
  • Manage digital campaigns, continuously optimizing performance through A/B testing and data analysis.
  • Document and manage the customer journey, ensuring that customer voices are heard and acted upon to improve overall sentiment.
Your Impact

You will drive significant improvements in customer retention and satisfaction through strategic management and execution of CVM programs.

What We Offer
  • A unique opportunity to disrupt the traditional education landscape.
  • A global and diverse team of thinkers, doers, and innovators.
  • A flexible, hybrid work environment that respects your need for work-life harmony.
  • A comprehensive Employee Support Programme that's not just for you but for your loved ones too.
  • Access to a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
About Us

GoStudent is one of the world's leading tutoring providers and education platforms. We're passionate about disrupting the future of education and making a real impact.

We are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning.



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