Customer Experience Strategist

hace 3 semanas


Madrid, Madrid, España Parcelhero A tiempo completo
Customer Experience Manager

At Parcelhero, we're on a mission to revolutionize the parcel delivery experience. We're seeking a talented Customer Experience Manager to join our team and help us achieve this goal.

Key Responsibilities
  • Customer Journey Optimization: Develop and implement strategies to enhance the customer experience across all touchpoints, from booking to post-delivery support.
  • Customer Feedback Management: Collect and analyze customer feedback to identify pain points and opportunities for improvement.
  • Customer Experience Metrics: Track and improve key customer experience metrics, such as Net Promoter Score (NPS), customer satisfaction, and customer effort score.
  • Collaboration and Communication: Work closely with cross-functional teams to ensure alignment with customer needs and expectations.
  • Service Innovation: Identify opportunities to introduce new services, tools, or processes that enhance the customer experience.

We're looking for a customer-centric individual who is passionate about delivering exceptional experiences. If you're a strategic thinker with a talent for innovation, we'd love to hear from you.



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