Global Customer Experience Expert

hace 3 semanas


Madrid, Madrid, España Amex A tiempo completo
Customer Experience Professional - German Speaker

We're looking for a talented Customer Experience Professional to join our team at American Express. As a key member of our Global Premium Experience (GPX) Team, you'll play a crucial role in delivering exceptional customer experiences for our premium merchants and partners.

Responsibilities:
  • Support the servicing needs of our premium merchant, multi-currency, and third-party partner segments across the globe.
  • Provide proactive support to ensure a memorable servicing experience for our merchants.
  • Collaborate with internal partners to drive improvements in customer experience and reduce recurring incidents.
  • Develop and maintain synergic relationships with different lines of businesses within American Express to ensure best-in-class customer experience.
Requirements:
  • Fluency in English and German.
  • Strong growth mindset with the ability to take ownership of your own career.
  • Ability to operate with a high degree of agility and a passion for learning new things.

At American Express, we're committed to providing the world's best customer experience every day. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we'd love to hear from you.



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