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Customer Service Representative

hace 2 meses


Barcelona, Barcelona, España Webhelp Spain A tiempo completo
About the Role

We are seeking a highly skilled and passionate Customer Service Representative to join our team in Barcelona. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our clients and their customers.

Key Responsibilities
  • Provide timely and polite responses to customer inquiries via phone and email
  • Manage pre-sale, sales, and after-sales queries, including shipping, returns, and payments settlements
  • Support clients with website functionalities and maintain service and product knowledge
  • Strengthen client relationships by offering personalized customer experiences
  • Invite clients to offline events and assist VIP/VVIP clients through a dedicated line
  • Act as a brand voice on social media platforms and interact with the community in a manner that reflects our brand voice and engagement strategy
Requirements
  • Proficient or bilingual in Italian and advanced level of English, with Spanish as a plus
  • Proven expertise in client service with Luxury and Beauty brands, preferably Skincare
  • Passionate about skincare philosophy and proven expertise in E-commerce client service
  • Proven expertise in social media channels and emotional communication
What We Offer
  • 39 hours/week contract with rotative schedule from Monday to Friday
  • Salary of 18,400 euros gross/year, plus up to 3,000 euros gross/year in bonus
  • Central location in Barcelona and bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and project
  • Career development programs and specialized courses
About Us

We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.