Luxury Resort Sales Expert
hace 5 días
Company OverviewFairmont La Hacienda, a luxurious 5-star resort in southern Spain, is seeking an experienced Reservations Agent to join its team. Situated on the San Roque coast, this exclusive retreat offers breathtaking sea views and access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.
Job SummaryAs a Reservations Agent, you will be responsible for promoting and selling Fairmont La Hacienda bedrooms and facilities. This includes taking telephone enquiries for leisure room bookings, responding to online and offline customer inquiries, and assisting with group bookings. We are looking for a sales-focused individual with excellent communication skills and knowledge of our resort's amenities.
Responsibilities:
- Taking telephone enquiries for leisure room bookings using efficient and effective sales techniques
- Responding to customer inquiries via email, phone, and letter in a timely manner
- Assisting with group bookings, including inputting rooming lists and making amendments
- Selling packages and services to customers
Requirements:
- Service-focused personality
- Proven ability to build and maintain relationships with customers and colleagues
- Previous experience in a similar role or hospitality industry
- Excellent Spanish and English language skills (spoken and written)
What We Offer
- Competitive Salary: €25,000 - €35,000 per year
- Discounted hotel rooms and food and beverage rates at our sister properties worldwide
- Opportunities for growth and development through our Academies
Why Work With Us
- Join a dynamic and diverse team in a luxury resort setting
- Develop your skills and expertise in a fast-paced and rewarding environment
- Enjoy a range of benefits and perks, including discounted hotel stays and meals
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