Front Office Operations Manager

hace 1 día


Campo de Caso, Asturias, España Accor Hotels A tiempo completo

Company Overview
SO/ Sotogrande Spa & Golf Resort is a prestigious resort located on the Andalusian coast, offering an idyllic setting for families and friends to celebrate life and enjoy serenity. Surrounded by green hills and valleys overlooking the Mediterranean, this unique enclave boasts 7 of Europe's best golf courses, making it the preferred destination for golf enthusiasts.

About the Job
We are seeking an experienced Front Office Operations Manager to lead and supervise our front office team towards achieving exceptional service standards. As a key member of our team, you will be responsible for overseeing front office operations, ensuring hotel standards and procedures are followed, and maintaining a high level of customer satisfaction.

Responsibilities
- Lead and supervise the front office team to ensure seamless operations
- Implement and control checklists to maintain efficiency
- Ensure accurate stock levels and prepare requisitions as needed
- Foster a positive working relationship among team members
- Provide exceptional customer service and ensure guest satisfaction
- Collaborate with sales and reservations teams to optimize rate management

Requirements
To succeed in this role, you should have:
- A diploma or degree in hospitality or room division
- 2-5 years of experience in a similar position, depending on education and career background
- Proficiency in desktop applications and hotel software
- Fluent English and Spanish language skills

Benefits
We offer a competitive salary of €45,000 - €60,000 per annum, based on your qualifications and experience. Additionally, you will enjoy attractive incentives, significant discounts on hotel services, and access to Accor Group hotels and associated companies.



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