Spa Operations Manager

hace 7 días


Campo de Caso, Asturias, España Accor Hotels A tiempo completo

Company Overview

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Fairmont La Hacienda is a luxurious 5-star resort situated on the San Roque coast, offering guests an exclusive retreat with breathtaking sea views. The resort features pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces, making it an ideal destination for golf enthusiasts, beach lovers, and discerning travelers.

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About the Role

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We are seeking an experienced Spa Operations Manager to lead the daily operations of our spa, salon, fitness center, swimming pool, and wellness area. This role requires strong leadership skills, attention to detail, and a passion for delivering exceptional guest experiences.

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Responsibilities

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  • Lead the spa team to optimize guest satisfaction and ensure productivity and expense controls are in place">
  • Develop and implement annual budgets and strategic plans for spa operations">
  • Review daily productivity and measure spa performance against budget">
  • Generate monthly facility productivity reports">
  • Assist in developing standard operating procedures and policies related to safety and emergency procedures">
  • Meet with group meeting planners to showcase spa facilities and programs">
  • Promote and sell customized spa programs to groups as required">
  • Provide excellent customer service via phone, email, and in-person interactions">
  • Work closely with the Marketing department to implement marketing plans and public relations programs">
  • Maintain knowledge of competitors and their offerings">
  • Monitor scheduling of services and special programming">
  • Establish relationships with vendors and suppliers">
  • Prepare induction programs for new employees and conduct staff training sessions">
  • Conduct regular departmental meetings to provide updates, obtain feedback, and address operational issues">
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Qualifications

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To succeed in this role, you will require:

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  • A degree in hospitality, business, or a related field">
  • Minimum 3 years' experience in spa management or a related field">
  • Excellent leadership and communication skills">
  • Ability to work independently and as part of a team">
  • Strong problem-solving and analytical skills">
  • Proficiency in Microsoft Office and spa management software">
  • Certification in spa management or a related field (desired)">
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Compensation Package

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The successful candidate can expect a competitive salary range of €50,000 - €70,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.

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About Us

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Fairmont La Hacienda is a luxury resort operated by Accor Hotels, a leading hospitality company with a global presence. We are committed to providing exceptional guest experiences and opportunities for professional growth and development.


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