Cargo Operations Manager

hace 1 día


Campo de Caso, Asturias, España Maersk A tiempo completo

**About Us**

At Maersk, we are committed to providing exceptional cargo care services that exceed our customers' expectations. Our team is dedicated to ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management.

**Salary Estimate:** $120,000 - $180,000 per year

**Job Description:

Senior Cargo Care Lead

We are seeking a highly skilled and experienced Senior Cargo Care Lead to join our team. In this role, you will be responsible for overseeing the entire cargo care process, from customer engagement to operational execution.

**Responsibilities:

  • Drive agenda during Weekly and Monthly Area Collaboration Call with TbM and Area.
  • CSLS & NPS analysis for full TbM with ownership of actions & an E2E customer handling via SVD promise analysis.
  • Collaboration with Hubs Customer solutions lead to co-execute and recommend VAS products.
  • Area Business Plan execution within TbM connecting through the port complex.
  • Drive ISR improvement analysis to bridge knowledge gaps within OTCS & CX teams.
  • Create and implement the right procedures for Priority Handling customers.

**Operational Excellence & Data Analysis:

  • Stay active on field: Manage 35-40% of the daily execution work tasks.
  • Recommendations to FPO and BPO for platforms and processes improvement (ACE, MDS, ODM, Adam).
  • Oversee and enhance quality control measures for cargo care (VGM, IMO, Overweight, BHT, AHT, etc).
  • Root cause analysis of unhappy flow (structural connection drops, long layover bottlenecks), SVD metrics and transport plan changes.
  • Drive Cost Recovery opportunities across various business segments within Cargo flow.

**Senior Stakeholder Management:

  • Engagement with Area/CX Heads to foster positive relationships and enhance overall collaboration.
  • Primary point of contact for senior stakeholders, understanding their needs, expectations, and concerns/escalations across all domains.
  • Advocacy, Risk Management & Conflict Resolution between Area/CX & Area Delivery Team.
  • CMT Participation: Represent Care/Area needs in CMT catalog.

**Requirements:

  • Bachelor's degree in Logistics, Supply Chain Management, or related field.
  • Minimum 5 years of experience in cargo operations or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.


  • Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completo

    Cargo Operations ManagerAt A.P. Moller - Maersk, we are looking for a skilled Cargo Operations Manager to join our team. This key role demands a versatile and hands-on approach, requiring a blend of strategic thinking and operational acumen. The focus will be on enhancing the customer experience by eliminating unhappy flows, optimizing cargo operations,...


  • Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completo

    Job Title: Senior Cargo Operations ManagerRole Summary: As a Senior Cargo Operations Manager, you will be responsible for overseeing the entire cargo care process, ensuring seamless operations, and prioritizing customer satisfaction and operational excellence.Key Responsibilities:Customer ObsessionDrive customer satisfaction through Weekly and Monthly Area...

  • Cargo Operations Manager

    hace 17 horas


    Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completo

    Job OverviewA.P. Moller - Maersk is committed to delivering exceptional cargo care services, and we're seeking a skilled Cargo Operations Manager to lead our efforts.About the RoleThis key position plays a pivotal role in ensuring seamless cargo operations, prioritizing customer obsession, operational excellence, and senior stakeholder management.Key...


  • Campo de Caso, Asturias, España Damco Spain Sl A tiempo completo

    Cargo Care Operations RoleAs a Senior Cargo Care Lead at Damco Spain Sl, you will play a pivotal role in ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. Your responsibilities will include overseeing the entire cargo care process, from customer engagement to...


  • Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completo

    **Job Description**A.P. Moller - Maersk is committed to delivering exceptional customer experiences through seamless cargo operations. As a Global Cargo Operations Specialist, you will be responsible for driving operational excellence, fostering collaboration with terminals, and ensuring the highest standards of customer satisfaction.**Key...


  • Campo de Caso, Asturias, España Accor A tiempo completo

    Job Description:As a key member of the Accor team, you will play a crucial role in ensuring the smooth operation of our restaurant outlets. This is an excellent opportunity to develop your skills and experience in a dynamic and fast-paced environment.About the Role:We are seeking a highly motivated and experienced Restaurant Operations Manager to join our...


  • Campo de Caso, Asturias, España Accor Hotels A tiempo completo

    Company OverviewSO/ Sotogrande Spa & Golf Resort is a prestigious resort located on the Andalusian coast, offering an idyllic setting for families and friends to celebrate life and enjoy serenity. Surrounded by green hills and valleys overlooking the Mediterranean, this unique enclave boasts 7 of Europe's best golf courses, making it the preferred...

  • Spa Operations Manager

    hace 6 días


    Campo de Caso, Asturias, España Accor Hotels A tiempo completo

    Company Overview">Fairmont La Hacienda is a luxurious 5-star resort situated on the San Roque coast, offering guests an exclusive retreat with breathtaking sea views. The resort features pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces, making it an ideal destination for golf enthusiasts, beach lovers, and discerning...


  • Campo de Caso, Asturias, España Sportserve A tiempo completo

    Sportserve is a leading global sports betting and technology company, part of a remarkable group of companies focused on delivering exceptional user experiences. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we form the driving force behind Dafabet, a world-renowned sports betting company. Our international culture embraces the global...


  • Campo de Caso, Asturias, España Accor Hotels A tiempo completo

    Company OverviewSurrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is a unique destination on the Costa del Sol. The resort has 152 rooms and 36 suites, along with exceptional facilities including 3 outdoor swimming pools, private gardens, Kid's Club, and 2,800 m2 of spa and fitness. Its gastronomic offer...


  • Campo de Caso, Asturias, España Damco Spain Sl A tiempo completo

    **Company Overview**Damco Spain Sl, a leading logistics company, is seeking an experienced Freight Care Operations Director to oversee the cargo care process and drive operational excellence. This role requires a strategic thinker with exceptional leadership skills to ensure seamless cargo operations and customer satisfaction.**Estimated Salary:** €60,000...


  • Campo de Caso, Asturias, España Damco Spain Sl A tiempo completo

    About the RoleAs a Senior Coastal Operations Manager at Damco Spain SL, you will lead and oversee the operational execution of coastal fulfillment activities related to flexible capacity. This role is responsible for ensuring reliable service delivery, adherence to process, and alignment with organizational goals.Key ResponsibilitiesProvide clear direction...


  • Campo de Caso, Asturias, España Damco Spain Sl A tiempo completo

    Job OverviewDamco Spain Sl is seeking a skilled Transportation Logistics Manager to lead our feeder fulfilment operations in Europe. This role plays a critical part in ensuring the reliability of our delivery services and maintaining strong relationships with customers.Key ResponsibilitiesDrive cargo reliability by collaborating with feeder operators to...

  • Spa Operations Manager

    hace 3 semanas


    Campo de Caso, Asturias, España Accor Hotels A tiempo completo

    Company OverviewFairmont La Hacienda, a luxury 5-star resort in southern Spain, offers an unparalleled guest experience with its luxurious hotel and branded residences. Located on the San Roque coast, this exclusive enclave provides breathtaking sea views and easy access to two renowned golf courses.Job DescriptionThis position is responsible for leading the...


  • Campo de Caso, Asturias, España Accor Hotels A tiempo completo

    Company OverviewAccor Hotels is a pioneering leader in responsible hospitality, operating over 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Our mission is to innovate and challenge the status quo while maintaining our core values of excellence, teamwork, and passion.SalaryThe estimated annual salary for this position is...


  • Campo de Caso, Asturias, España Damco Spain Sl A tiempo completo

    **Job Overview:**Damco Spain Sl is seeking an experienced Operational Capacity Manager to lead and oversee the operational execution of coastal fulfillment activities related to flexible capacity, ensuring reliable service delivery, adherence to process, and alignment with organizational goals.Main Responsibilities:Provide clear direction and guidance to the...


  • Campo de Caso, Asturias, España Sportserve A tiempo completo

    Transform Your Career with SportserveSportserve is a leading sports betting and B2B sportsbook technology company that offers exciting career paths in Technology, Trading, Operations, and Media. With over 2,000 employees worldwide, we pride ourselves on having a diverse and international culture that embraces the global community.About the Role:This is an...


  • Campo de Caso, Asturias, España Damco Spain Sl A tiempo completo

    Company OverviewDamco Spain Sl is a leading global provider of integrated logistics and supply chain solutions. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Job SummaryWe are seeking an International Trade Solutions Manager to join our team in Maersk. As a key member of our organization,...


  • Campo de Caso, Asturias, España Damco Spain Sl A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Network Optimization Manager to join our team at Damco Spain SL. As a key member of our organization, you will play a crucial role in ensuring the smooth operation of our network, delivering exceptional customer experiences, and driving business growth.Key ResponsibilitiesCoordinate with fulfillment teams...


  • Campo de Caso, Asturias, España Joyerías Aresso A tiempo completo

    ¡Conoce nuestros requisitos!En Joyerías Aresso estamos buscando a una persona motivada y apasionada por el mundo de la joyería y relojería para ocupar el cargo de Gerente de Tienda en nuestra sucursal de La Línea de la Concepción, Cádiz.Responsabilidades:Garantizar el control de los indicadores clave del negocio (KPIs) para asegurar un crecimiento...