Spa Operations Manager

hace 4 días


Campo de Caso, Asturias, España Accor Hotels A tiempo completo

Company Overview

Fairmont La Hacienda, a luxury 5-star resort in southern Spain, offers an unparalleled guest experience with its luxurious hotel and branded residences. Located on the San Roque coast, this exclusive enclave provides breathtaking sea views and easy access to two renowned golf courses.

Job Description

This position is responsible for leading the daily operations of the spa, salon, fitness center, swimming pool, and wellness services to optimize guest satisfaction, productivity, and expense control. The successful candidate will assist in developing annual budgets and strategic plans for the operation of these facilities.

Responsibilities

  • Review daily productivity and measure spa actual performance to budget
  • Generate monthly facility productivity report
  • Develop standard operating procedures and policies relating to safety and emergency procedures
  • Meet with group meeting planners to showcase spa and salon facilities and programs
  • Promote and sell customized spa and salon programs to groups as required
  • Provide professional delivery of information via emails, telephone, and in-person to all potential spa guests
  • Work with the Marketing and Communications department regarding spa promotions
  • Maintain thorough knowledge of competitors
  • Monitor scheduling of all services and special programming
  • Establish professional business relationships with vendors
  • Prepare detailed induction programs for new employees
  • Develop, conduct, and maintain staff training programs
  • Conduct monthly departmental meetings

Estimated Salary: €45,000 - €60,000 per annum based on location and industry standards.

Required Skills and Qualifications:

  • Proven experience in spa management or a related field
  • Strong leadership and communication skills
  • Ability to analyze data and develop strategies for improvement
  • Knowledge of spa operations and safety protocols
  • Excellent customer service skills

Benefits:

  • A competitive salary package
  • A comprehensive benefits program
  • Ongoing training and development opportunities
  • The chance to work with a leading luxury hospitality brand

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