Global Sales Support Specialist
hace 3 días
**Job Overview**
We are seeking a highly skilled Global Sales Support Specialist to join our team at Johnson Controls.
As a key member of our sales team, you will play a vital role in providing exceptional support to our EMEA Channel Sales representatives and effectively responding to customer and prospect queries.
The ideal candidate should possess extensive experience in channel sales and customer service, with a deep understanding of best practices in both areas. You should have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset.
**Responsibilities**
- Sales Support: Manage correspondence between the sales team and their clients, provide troubleshooting assistance for customer orders, account statuses, and relevant problems.
- Order Booking Validation: Ensure order details match terms and conditions, validate all information (date of arrival, etc.), check billing method, credit status, and limit.
- Sales Process Optimization: Identify and fix inefficiencies in regular procedures to improve efficiency, contribute to the achievement of overall sales goals and business objectives by providing valuable support and insights to the sales team.
**Requirements**
To be successful in this role, you should have:
- Hands-on experience with ERP and CRM systems.
- Proficiency with MS Office Suite, particularly MS Excel.
- In-depth understanding of sales principles and customer service practices.
- Excellent communication skills.
- Analytical and multitasking skills.
- Teamwork and motivational skills.
**Estimated Salary:** $65,000 - $80,000 per annum, depending on location and experience.
Johnson Controls is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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