Payment Operations Specialist

hace 1 día


Madrid, Madrid, España Wetravel Inc. A tiempo completo

At WeTravel, Inc., we're passionate about supporting travel organizers and creating unforgettable experiences for their clients. As a Payment Operations Specialist - Disputes, you'll be at the forefront of our payment processes, ensuring seamless transactions and exceptional user support.

Job Overview:

  • You will be responsible for managing and resolving disputes, working closely with internal teams and external partners to uphold the integrity of our payment processes.
  • Key responsibilities include payment screening, fraud detection, and coordinating with stakeholders to resolve issues efficiently.

About Us:

WeTravel is a rapidly growing company that supports travel organizers in publishing trip offerings, taking bookings, processing payments, and digitizing operations. Our global footprint spans 30 countries, requiring flexibility, agility, and dedication to our team.

Work Ethic:

We value a High Performance Culture where top performers are rewarded, and employees are expected to work in a fast-paced, demanding environment focused on delivering exceptional customer support.

Responsibilities:

  • Payment Screening: Conduct thorough due diligence on high-value transactions to mitigate risks and maintain the integrity of our payment system.
  • Fraud Detection: Identify and report any fraudulent or suspicious activity related to incoming card and bank payments, taking necessary actions such as blocking fraudulent users and escalating issues to our risk and compliance teams.

Your Benefits:

  • A competitive salary range of $25,000 - $30,000 per year, commensurate with experience.
  • An opportunity to work in a business-critical role in a rapidly growing company.
  • The chance to uphold our four core values: Be the solution, Be resourceful, Be honest, and Be respectful.

About Your Role:

This pivotal position requires collaboration with internal teams and external partners to deliver exceptional support to our users. If you're ready to dive into your work, push beyond comfort zones, and achieve collective goals through hard work and perseverance, we encourage you to apply.


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