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Senior Customer Service Representative

hace 2 meses

Barcelona, Barcelona, España Arxada A tiempo completo

Job Summary

Arxada, a leading global specialty chemicals company, is seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer service operations, you will play a critical role in ensuring exceptional customer experiences and driving business growth.

About the Role

We are looking for a talented individual with a strong background in customer service and operations management. Your primary responsibilities will include:

  • Order Processing and Fulfillment
    • Accurately and efficiently process customer orders, ensuring timely and accurate delivery.
    • Manage the entire order fulfillment cycle, from sales order entry to customer satisfaction.
  • Customer Service and Support
    • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
    • Serve as a liaison between customers and internal teams, ensuring seamless communication and collaboration.
  • Operational Excellence
    • Collaborate with cross-functional teams to optimize delivery performance, manage backorders, and ensure compliance with financial policies and procedures.
    • Participate in continuous improvement activities, identifying opportunities to enhance processes and improve customer satisfaction.

Requirements and Qualifications

  • Education and Experience
    • Bachelor's degree in Business Administration, Operations Management, or a related field.
    • Minimum 3-5 years of experience in customer service, operations management, or a related field.
  • Skills and Competencies
    • Exceptional communication, interpersonal, and problem-solving skills.
    • Strong analytical and data-driven mindset, with experience in using data and analytics to inform decision-making.
    • Advanced Excel skills, including formula creation, pivot table creation and manipulation, and data analysis and visualization.
    • Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing.
    • Knowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP).

What We Offer

Arxada offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.