Customer Service Representative

hace 2 semanas

Barcelona, Barcelona, España Careerxtra A tiempo completo

Careerxtra is seeking a skilled Customer Support Representative to join our team in Barcelona, Spain. As a Customer Support Representative, you will be responsible for handling incoming customer inquiries via phone, email, chat, or automated alerts, and addressing user needs efficiently. You will also be required to record call details in the call management system, maintain up-to-date knowledge of services and products, and escalate any potential service issues to senior team members. Additionally, you will be responsible for providing coverage for other Agents in their absence, collaborating with the team on specific projects, and fulfilling administrative responsibilities. The ideal candidate will have a minimum of 1 year of customer service experience, fluency in Swedish both verbal and written, and proficiency in English. Experience in the automotive industry is a plus, and familiarity with or experience driving electric vehicles is preferred. The successful candidate will receive an excellent remuneration package based on experience, skills, and performance, including a higher salary from the 7th month, 23 working days of paid annual leave, and guidance and tools to reach their full potential.

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