Customer Service Representative with Global Reach

hace 12 horas


Barcelona, Barcelona, España Cpm International A tiempo completo

We are CPM International, a global organization with a presence in over 30 countries. Our mission is to provide exceptional customer service and support solutions to our clients worldwide.

As a Customer Support Agent with English, you will be responsible for:

  • Providing outstanding customer experiences through every interaction
  • Handling telephone, email, and social media queries (where needed) to meet customer needs in a timely and professional manner
  • Dealing with inquiries regarding multiple brands and products across various industries
  • Constantly improving brand and product knowledge to deliver high-quality information to customers

To succeed in this role, you will need:

  • A fluent level of French/German with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering exceptional customer service
  • Previous experience in a customer-facing role or call centre environment would be an asset
  • Flexibility, adaptability, and ability to multitask
  • Confidence and an enthusiastic telephone manner
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with attention to detail

In return, we offer:

  • A competitive salary: €25,000 - €35,000 per year (based on 39 hours/week)
  • A full-time contract with a 1-month probation period
  • Paid bank holidays + 1 extra day in lieu
  • A hybrid office work model
  • Training and development opportunities
  • Employee Assistance Program
  • Discounted Private Health Insurance
  • Referral Program
  • Access to LinkedIn training & courses


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