Customer Service Specialist with Global Reach

hace 1 semana


Barcelona, Barcelona, España Cpm International A tiempo completo

**About Us**

Cpm International is a global company with a presence in over 30 countries. We pride ourselves on delivering multilingual support tailored to the needs of our diverse markets.

We focus on customer service, sales, and technical support solutions for clients worldwide. Our mission is to provide exceptional experiences that meet and exceed customer expectations.

**Our Values**

We welcome everyone and celebrate diversity. Our accessible workplace fosters inclusion and empowers employees to bring their whole selves to work. We strive to create a vibrant and innovative culture that values collaboration and teamwork.

**Job Overview**

This role involves handling customer inquiries via phone, email, chat, and social media. As a Customer Support Agent, you will aim for first-contact resolution and strive to deliver high-quality consumer service.

**We're Looking for Someone Who:**

Has a genuine passion for delivering outstanding customer service.

Can put themselves in customers' shoes and offer individual solutions.

Has strong administrative skills and a keen eye for detail.

Embraces our company values and acts as a brand ambassador.

**Requirements**

Fluent level of Swedish with exceptional grammar and spelling skills.

High level of English (Both written and spoken).

A professional outlook and proactive approach to problem-solving.

**What We Offer**

A salary of €17,537.76 gross per year.

Bonus of 500 euros after the 4-month period.

Paid bank holidays + 1 extra day in lieu.

Hybrid work model: 4 days per month at the office / training / rest from home.

Training: 2 weeks, Mon to Friday, 9h to 18h, with 1h lunch + 1 early day in the week.

Ongoing training and development opportunities.



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