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Strategic Risk Services Team Lead
hace 2 meses
**Key Responsibilities:**
* Lead teams of fraud specialists responsible for supporting multiple Client accounts
* Conduct regular quality assurance assessments to evaluate fraud specialist performance
* Create personalized development plans and deliver regular coaching or performance feedback
* Perform initial root-cause analysis for any observed changes in Client environments
* Utilize Interceptas reporting capabilities to build, analyze, and measure specialist success
* Create and maintain Client-specific reference materials and training resources
* Identify and communicate possible enhancements to the Client's fraud strategy
* Ensure high workforce morale and job satisfaction
* Coordinate proper cross-client coverage and successfully adapt to volume fluctuations to exceed Client service level agreements
**Requirements:**
* Must be fluent in English
* Preferred ability to work a rotational schedule that includes days, nights, weekends, holidays, and as needed for shift coverage
* Passionate about developing new talent and leveraging existing talent to exceed Client expectations
* 3+ years' experience in e-commerce fraud prevention with a strong understanding of payment risk principles, including techniques or platforms used to mitigate e-commerce fraud
* Familiarity with leading/supervising a team using SMART goal strategies
* 1+ year Interceptas experience
* Confidence in making instinctual business decisions with little or no direction
* Strong internet research, Microsoft Office, and overall computer skills
* Enjoys working in a fast-paced, rapidly changing environment with the flexibility to manage competing priorities
**About Accertify:**
Accertify is growing, and we are looking to add a Strategic Risk Services Team Lead to our global fraud-fighting team. Join us in our mission to provide a solution merchants trust and a career you can trust.
**Language:**
en-US
