Sales Operations Specialist
hace 1 mes
About Docplanner
We are the world's biggest healthcare platform, dedicated to making the patient journey enjoyable and accessible. Our mission is to help patients find the perfect doctor and book an appointment with ease, while also supporting doctors in managing their practice and building their online reputation.
Our Impact
4.8 million appointments booked last month, 61.9 million unique patients visit our websites each month, and 92.5k active doctors trust our solutions. We are a market leader in 12 countries, and our goal is to continue making a positive impact on the healthcare industry.
About the Role
The Sales Operations Specialist will be responsible for monitoring our revenue KPIs and the actual performance of expected tasks within daily operations. This includes tracking business results, monitoring production KPIs concerning our CRM, and reporting directly to our Revenue Operation Manager.
Key Responsibilities
- Create and update automations related to sales operations processes on the Clinics segment to ensure maximal effectiveness and operational perfection.
- Gather and analyze data to understand problems and address them proactively.
- Supervise KPIs, metrics, and performance of local teams and provide actionable information and useful insights for team leaders and managers.
- Take an active part in strategic projects to ensure their success and maximize business impact.
- Train sales reps on the use of the CRM tool and the processes related.
- Rethink processes, detect bottlenecks, and be in constant pursuit of improvements of automations, KPIs, and tools to increase efficiency.
- Stakeholder management and collaboration with team members and members of other departments.
- Be the operational enabler to ensure leads are assigned and contacted promptly.
- Liaise with the global team to align processes with other countries.
Requirements
You will be our fit if you:
- Have an undergraduate or master's degree (preferably in economics, statistics, business, or related fields).
- Have 2 years or more of experience in sales, analytics, operations, or other positions related to business development project management.
- Speak Spanish and English fluently.
- Have experience with CRM: Salesforce is a must.
- Know Excel like a pro.
- Have analytical thinking and like creating reports.
- Are good with numbers and people equally.
- Have excellent team working, interpersonal, and communication skills.
- Have huge ease of learning new tools and skills.
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