Front Desk Hospitality Team Member

hace 3 semanas


Barcelona, Barcelona, España Sonder A tiempo completo
Job Summary

At Sonder, we're revolutionizing hospitality and making a world of better stays open to all. We're seeking a skilled Front Desk Hospitality Agent to join our team and deliver an exceptional guest experience.

Key Responsibilities

Provide exceptional customer service to guests, responding to their needs and resolving issues in a timely and professional manner.
Guide guests through the Sonder app and self-service features, ensuring they make the most of their stay.
Communicate with guests in-person and through digital communication systems to anticipate and address their needs.
Maintain the cleanliness and organization of guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment.
Support the back-of-house team on a day-to-day basis, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.

Requirements

1+ years of experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
Excellent problem-solving skills, with a proactive approach to addressing guest needs.
Strong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications.
Organized, hardworking, and detail-oriented, with the ability to work effectively both independently and in a team.

What We Offer

Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.

How to Apply

If you're passionate about delivering exceptional guest experiences and have a strong background in hospitality, we encourage you to apply for this exciting opportunity.

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