Empleos actuales relacionados con CRM Senior Specialist - Madrid Centro, Madrid - Merck Gruppe - MSD Sharp & Dohme

  • CRM Senior Specialist

    hace 3 semanas

    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires strong data management skills, with a focus on processing data change requests and ensuring data accuracy across the CRM...

  • CRM Senior Specialist

    hace 4 semanas

    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires strong data management skills, including processing data change requests and ensuring data accuracy across the CRM ecosystem....

  • CRM Senior Specialist

    hace 4 semanas

    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires strong data management skills, including processing data change requests and ensuring data accuracy across the CRM ecosystem....

  • Crm Senior Specialist

    hace 3 semanas

    Madrid, Madrid, España Merck Sharp & Dohme (MSD) A tiempo completo

    Job Title: CRM Senior SpecialistMerck Sharp & Dohme (MSD) is seeking a highly skilled CRM Senior Specialist to join our team in Madrid, Spain. As a key member of our CRM team, you will be responsible for supporting our Omnichannel Strategy – CRM area, coordinating business as usual activities, and consolidating and evolving our CRM landscape.Main...

  • Crm Senior Specialist

    hace 3 semanas

    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires strong technical and functional CRM capabilities to support business priorities and customer-centric approaches. The CRM...

  • Senior CRM Specialist

    hace 3 semanas

    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a crucial role in supporting the Omnichannel Strategy – CRM area, ensuring the smooth operation of business-as-usual activities and the evolution of the CRM landscape. This position requires strong data management skills, attention to detail, and the ability to effectively interact with various stakeholders at...

  • CRM Senior Specialist

    hace 4 semanas

    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job Description:The CRM Senior Specialist plays a crucial role in supporting the Omnichannel Strategy – CRM area, ensuring the coordination of business-as-usual activities and the consolidation and evolution of the CRM landscape.This position requires a strong focus on contributing to the development of current and future technical/functional CRM...

  • CRM Senior Specialist

    hace 4 semanas

    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job Description:The CRM Senior Specialist plays a crucial role in supporting the Omnichannel Strategy – CRM area, ensuring the coordination of business-as-usual activities and the consolidation and evolution of the CRM landscape.This position requires a strong focus on contributing to the development of current and future technical/functional CRM...

  • CRM Senior Specialist

    hace 4 semanas

    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape.This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities,...

  • CRM Senior Specialist

    hace 4 semanas

    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape.This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities,...

  • Crm Senior Specialist

    hace 4 semanas

    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities to...

  • Crm Senior Specialist

    hace 4 semanas

    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities to...

  • Senior CRM Specialist

    hace 3 semanas

    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job Overview:The CRM Senior Specialist will play a key role in supporting the Omnichannel Strategy – CRM area, coordinating business-as-usual activities, and consolidating and evolving the CRM landscape. This role will contribute to shaping and building current and future technical/functional CRM capabilities to support business priorities and...

  • Crm Senior Specialist

    hace 3 semanas

    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Job Description:The CRM Senior Specialist is a key role within the Omnichannel Strategy – CRM area, responsible for coordinating business-as-usual activities and consolidating and evolving the CRM landscape.This position requires a strong understanding of CRM administration in Salesforce-based solutions, preferably Veeva, and proficiency in Microsoft...

  • Senior Project Manager

    hace 2 semanas

    Madrid, Madrid, España Efficy Crm A tiempo completo

    Are you a seasoned project manager with a passion for CRM solutions? We're seeking a Senior Project Manager to join our team at Efficy Crm. As a key member of our project department, you will be responsible for negotiating project visions and profitability with customers, writing functional specifications, and leading technical teams to deliver successful...

  • Crm Senior Specialist

    hace 3 semanas

    Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

    Main Responsibilities:As a CRM Senior Specialist, you will be responsible for managing data and processing data change requests with customer data. You will ensure data collection and accuracy across the CRM ecosystem, understanding CRM compliance with Data Protection and Privacy Laws (GDPR) and acting in accordance with these when conducting CRM...

  • Crm Senior Specialist

    hace 4 semanas

    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires the ability to effectively interact with various stakeholders, both locally and internationally.Main Responsibilities:Manage...

  • Crm Senior Specialist

    hace 4 semanas

    Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires the ability to effectively interact with various stakeholders, both locally and internationally.Main Responsibilities:Manage...

  • Customer Experience Specialist

    hace 15 horas

    Madrid, Madrid, España Merck A tiempo completo

    About the RoleMerck is seeking a skilled Customer Experience Specialist to join our team as a CRM Senior Specialist. In this role, you will play a critical part in supporting our Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving our CRM landscape.

  • Senior CRM Specialist

    hace 3 semanas

    Madrid, Madrid, España Merck A tiempo completo

    Job DescriptionThe CRM Senior Specialist is a key role within our organization, responsible for supporting the Omnichannel Strategy – CRM area. This position involves coordinating business as usual activities and consolidating and evolving the CRM landscape. In addition to day-to-day CRM activities, this role focuses on contributing to the development of...

CRM Senior Specialist

hace 2 meses

Madrid Centro, Madrid, España Merck Gruppe - MSD Sharp & Dohme A tiempo completo
About the Role

We are seeking a highly skilled CRM Senior Specialist to join our team at Merck Gruppe - MSD Sharp & Dohme. As a key member of our organization, you will play a critical role in supporting our Omnichannel Strategy – CRM area to coordinate business as usual activities and consolidate and evolve our CRM landscape.

Main Responsibilities
  1. Data Management and Compliance: Responsible for data management and processing data change requests with customer data, ensuring data collection and accuracy across our CRM ecosystem.
  2. CRM Compliance: Understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act in accordance with these when conducting CRM activities.
  3. Data Analysis and Quality: Participate in data revision and data cleanse initiatives, collaborate in data analysis and data system extractions, and perform data processing to ensure its quality and consistency across different associated systems.
  4. Stakeholder Management: Build strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements, including customer updates focused on evolving target audiences.
  5. Business Support: Provide support to the business as required to ensure all CRM initiatives are implemented effectively/efficiently to achieve objectives.
  6. Segmentation and Personalization: Understand segmentation models to effectively deliver personalized experiences at scale.
  7. Technology and Process Alignment: Proactively match business needs with existing technology capability, by showcasing local/regional best practices with key stakeholders, encouraging adoption of core systems and harmonized process and highlighting value in a business context.
  8. CRM Team Support: Actively participate and support CRM team with the delivery of CRM system requests and analytics through recommendations, guidance, engagement with internal customers and taking responsibility for delivery of outputs, as required.
  9. Business Strategy and Development: Work collaboratively with internal business stakeholders to drive the use of CRM across departments supporting the business strategy.
  10. CRM Optimization: Focus on building a strong mindset to optimize the use of CRM and a good understanding of the system to effectively deliver on CRM business requirements.
  11. Strategic Projects: Take an active role in key strategic CRM projects, both local and regional.
  12. CRM Feature and Module Development: Support the implementation, running and improvement of other CRM features and modules.
  13. Business Requirements and Change Management: Play a lead role by reviewing business requirements, proposing solutions and raising change requests to the development teams and performing technical UAT.
  14. Regional and Global Collaboration: Represent local CRM team in regular regional/global meetings and interact effectively with regional/global teams.
Requirements
  1. Education: Bachelor's or master's degree (Engineering, Marketing, Business, etc.) from an accredited institution.
  2. Experience: Ideally 3 years of experience in the pharmaceutical industry.
  3. CRM Administration: Experience in CRM administration in Salesforce based solutions (preferably Veeva).
  4. Microsoft Office: Proficiency with Microsoft Office tools, with special attention to Excel.
  5. Industry Knowledge: Solid understanding of the pharmaceutical/life sciences industry, core business questions and related data sources.
Skills and Abilities
  1. Language: Fluent in English and Spanish.
  2. Communication: Ability to multitask within given timelines.
  3. Interpersonal Communication: Interpersonal Communication.
  4. Customer Focus: Customer focus.
  5. Team Player: Strong team player.
  6. Change Management: Change Management. Positively embraces change and operates effectively in a continually changing environment.
  7. Proactive Mindset: Proactive, continuous improvement mindset.
  8. Planning and Prioritization: Strong planning, prioritization and output orientation.
  9. Customer Facing: Ability to work effectively with customer facing teams to support training and query resolution.
  10. CRM Compliance: Good understanding of CRM compliance, data protection and privacy laws (GDPR).