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Customer Support Specialist

hace 2 meses

Barcelona, Barcelona, España Importante empresa A tiempo completo
About Us

CPM International is a leading provider of multilingual support solutions for clients worldwide. We offer a global presence in over 30 countries, with a focus on customer service, sales, and technical support.

Our Client

New Balance is a renowned brand that believes in the importance of movement and innovation. They offer high-quality products that combine function and fashion, performance, and style.

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team. As a German speaker with exceptional English skills, you will be responsible for providing top-notch customer service to our clients worldwide.

Key Responsibilities
  1. Collaborate with consumers to answer product information requests and resolve queries in a professional and skilled manner.
  2. Analyze customer problems and offer individual solutions that meet their needs.
  3. Develop a deep understanding of New Balance products and services.
  4. Act as a brand ambassador and embody the company's values.
Requirements
  1. Fluent German language skills with exceptional grammar and spelling abilities.
  2. High level of English language proficiency (written and spoken).
  3. Passion for delivering outstanding customer service.
  4. Ability to handle sensitive calls with empathy.
  5. Strong administrative skills with attention to detail.
  6. Professional outlook and proactive approach to problem-solving.
What We Offer
  1. Temporary contract with a 3-month probation period.
  2. Full-time position (39 hours/week).
  3. Monday to Friday, 11 AM to 8 PM working hours.
  4. Salary: €19,400.00 gross per year.
  5. Top performance incentives.
  6. 24 calendar days of paid holiday per year.
  7. Paid bank holidays and an extra day in lieu.
  8. Hybrid work arrangement: 3 days per month at the office.
  9. 8 days of full-time training at the office.
  10. Office location: Barcelona (La Sagrera).
Additional Benefits
  1. Best-in-class people engagement activities and programs.
  2. Ongoing training and development opportunities.
  3. Employee Assistance Program.
  4. Employee Benefits Club.
  5. New Balance online discounts.
  6. Option to sign-up for discounted private health insurance.
  7. Referral Program.
  8. Access to LinkedIn specialized training and courses.