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Dyson Customer Service Representative

hace 2 meses


Barcelona, Barcelona, España Cpm International A tiempo completo
{"title": "Customer Service Agent", "description": "About the Role

Cpm International is seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for handling inbound calls from existing and potential Dyson customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.

Key Responsibilities
  • Handle inbound calls from existing and potential Dyson customers
  • Assist with enquiries and provide solutions to customers experiencing difficulties with their order or device
  • Use leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines
  • Identify opportunities to cross-sell and up-sell Dyson products to customers
  • Act as a Dyson Ambassador, educating customers on Dyson Technology and demonstrating a full understanding of Dyson's products and brand values
Requirements
  • Fluent level of written and spoken Spanish
  • Good level of English to communicate with our international team
  • Eligibility to work in Spain
  • Excellent customer service skills
  • Good computer skills and experience with MS Office
  • Solution-oriented and able to provide the correct and best outcome for the customer
  • Well-organised and able to prioritise workload with the ability to work under pressure
What We Offer
  • Starting salary of 19,000€ gross per year
  • Full-time contract with rotating schedule (Monday-Sunday, 8am-8pm, 5 days/week)
  • Hybrid working model
  • Fully paid training for 3 weeks
  • 24 days holidays per year
  • Employee Assistance Program
  • Employee Benefits Club
", "lang_code": "en-US"}