Dyson Customer Service Representative

hace 1 mes

Barcelona, Barcelona, España Cpm International A tiempo completo
Customer Service Agent - Dyson

We're seeking a highly skilled and fluent French language speaker to join our vibrant customer care team as a Customer Service Agent. As a key member of our team, you'll be responsible for handling inbound calls from existing and potential Dyson customers, assisting with enquiries, and providing solutions to issues with their orders or devices.

Key Responsibilities:
  • Handle inbound calls from customers, providing exceptional customer service and resolving issues in a timely and professional manner.
  • Assist customers with enquiries and provide solutions to issues with their orders or devices.
  • Utilize leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.
  • Identify opportunities to cross-sell and up-sell Dyson products to customers.
  • Act as a Dyson Ambassador, educating customers on Dyson Technology and demonstrating a full understanding of Dyson's products and brand values.
Requirements:
  • Fluent written and spoken French language skills.
  • Good level of English to communicate with our international team.
  • Eligibility to work in Spain.
  • Excellent customer service skills, with a focus on providing a high-quality experience for customers.
  • Good computer skills and experience with MS Office.
  • Solution-oriented approach to provide the correct and best outcome for the customer.
  • Well-organised and able to prioritise workload with the ability to work under pressure.
What We Offer:
  • Starting salary: 21,000€ gross per year.
  • Full-time contract with a rotating schedule (Monday - Sunday, 8 am - 8 pm, 5 days/week).
  • Hybrid working model with fully paid training.
  • 24 days of holidays per year on a full-time basis.
  • Employee Assistance Program and Employee Benefits Club.

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